atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya Partner Voice Messaging Systems Euro 18-D

Where do I begin? Recently our small business encountered phone issues with Charter Spectrum Business. They created a voicemail through their systems without letting us know. In doing so it wiped out our old messaging system and we've been trying to get it back ever since.

The owner got rid of the Charter VM and we are still able to access our old system by dialing the extension etc, however none of our after hours messages are coming through. People are able to hear our recording and are prompted with a beep to leave said message but it goes out into phone space. We have no clue where any of our messages have gone and we've even tried to alert our guests of this phone issue but we are now having problems recording a new overnight message for them to hear!

If I could just be told how to re-record our general Ext 10 VM message (NOT THE ASA MESSAGE) our business will be okay until we can get the whole thing straight again.

Any help would be greatly appreciated! Thank you!

What version Partner system (34d) is the phone, not the system.
What type of Voice Mail system

This is what the phones look like.

Not really sure of the specifics.

At x10 if you dial intercom 777 ,the voicemail should answer
enter x10 ,enter password follow prompts to either listen to messages or record greetings.

your messages may be in x10 voicemail.

What I don't understand is how Charter could possibly wipe out the Partner system's voice mail by simply activating their imbedded service.

Do F 59 that will tell you the version

Doesn't matter what model phone you're using, doesn't matter what release of ACS you're using, we need to know which version of voice mail you're using. Press Intercom and dial 777. Then tell us EXACTLY what Joyce the Voice says when she answers. "Welcome to Partner Mail". "Welcome to Partner Mail VS". "Welcome to Partner Messaging". "Welcome to Partner Voice Messaging".

That will tell us what to tell you what to do next.

They obviously couldn't do that.

Seems like the perfect time to call a phone tech

However, they might have done the customer a favor by turning on "Call Forward No Answer". My favorite option . It makes the calls hunt after 4 rings or so, and you NEVER get your Auto Attendant because the time never happens

I have had this issue with Verizon and cablevision cutovers and
their voicemail picking up b4 the system voicemail.
but turning off there voicemail cured it immediately.