atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Hasp (USB License Keys) Issue

:bang: :bang:
All,

I've got a CS-5200 system with 2 Inter-Tel Servers. 1 is the EM server, and the 2nd one is running SIP / CT-Gateway / System Manager.

My issue deals with the 2nd server. SIP / CT-Gateway is licensed on 1 USB key (small green one), and the System-Manager is licened on a 2nd USB Key (larger green one). There seems to be an issue when both keys are inserted at the same time - none of the services will start because of a licensing error. I'm thinking it doesn't like having 2 keys and can't read both at the same time.

I've noticed that there is a Customer Security Key-4 utility - if I read things right, can this be used to consolidate the hardware liceneses down to one key? I'm sure this will have to involved my Dealer and Inter-tel's participation. I've asked my dealer, but I don't think he's ever used this utility.

Just a note - I am properly licensed for everything, I just need to get down to 1 key for things to work right. SIP / CT-Gateway / System Manager function correctly on 1 server, but I can't run all at the same time!

Your thoughts are appreciated.

:banana: Matt :db:

I will check, not sure if you should be running both of those apps on the same server; probably a bad idea

I appreciate it. Everything seems to be running fine togeather. I've only got SIP installed, and not Unified Communicator. CT-Gateway doesn't seem to require much resources and the System Manager doesn't seem to require much resources either. I did try to install the System Manager on my VM-Ware server as a virtual machine, but because of the stupid (explective) USB Key (VM-Ware doesn't really support USB in a Virtual Machine), it wouldn't work.

We have a 5000 series phone system with the Inter-Tel Attendant Console. Since install the Attendant Console program has been running in Demo mode, although it is licensed and a key is installed in a USB port.

when you try to initialize the Customer Security Key, an error message comes up. Headed by: "Customer Security Key-4--Application Error" The application failed to initialize properly, Click on Ok to terminate the application.

have tried reinstalling attendant program, physically reinstalling key to have it recognized again...but to no avail.

Ideas anyone?

The HASP key was installed before the Attendant Console program was installed. Sooo:

Unplug the hardware key

Uninstall Attendant Console, make sure the folder is deleted under 'Program Files'.

Download and install the latest HASP 4 drivers from aladdin.com

Re-install Attendant Console completely

Plug in HASP key and wait for Windows to alert that it is ready for use.

Fire up Attendant Console.

thanks will try it and let you know.

thanks for the good suggestion, but it didn't work for us, still in Demo mode.....my Inter-Tel tech is supposed to come back later and see what else we can try....