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#595727 12/03/15 09:43 AM
Joined: Aug 2002
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Build 19.43.4002.0

Caller reaches auto attendant and wants to dial extension (200 series), and dial first digit 2 but waits too long to dial 2nd or third digit (5 seconds) and is then transferred off to dial option 2.

What field in Director controls that so I can adjust the time up a couple of seconds.

Thanks!

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Pretty sure that timer is set in the area only Shoretel TAC has access to.

If you want to extend it you will probably have to contact TAC.

D

Last edited by doghart; 12/28/15 04:03 PM.
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That's what I was afraid of. Thanks for confirming, I really appreciate it, and will contact ShoreTel for the adjustment.

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If I understand your question right , your asking about the AA Dial Timer, thats in the AA menu
Right above the area you can type the Greeting out under Timeout


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