Incoming call disconnects after 1 ring|Sundance Business VOIP Telephone Help

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Incoming call disconnects after 1 ring #603546 08/31/16 05:24 PM
Joined: Aug 2004 Posts: 1,630 Likes: 29 Calgary, AB, Canada Toner OP Admin
OP Toner Admin Joined: Aug 2004 Posts: 1,630 Likes: 29 Calgary, AB, Canada	We've got a site with a CICS/CP100 and line 1 exhibits an issue where incoming calls destined for the AA disconnect after 1 ring. If we change programming and answer the call at a telephone it works fine. We tried moving the trunk to the 2nd card, replaced the Call Pilot, then replaced the KSU - but the problem remains. Almost sounds like a telco issue but how? Any thoughts? Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!

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Re: Incoming call disconnects after 1 ring Toner #603550 08/31/16 09:54 PM
Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA NTlayoff Former Moderator-Nortel
NTlayoff Former Moderator-Nortel Joined: Dec 2003 Posts: 2,086 Columbus, Ohio, USA	I assume it is set to answer by AA. After how many rings? If 0 or 1 - what happens when you bump it up to 4 rings? Does any other line get answered by AA with the same Table/Same Rings? Does it work? Try putting a working line to input line 1. Quick test - Remove supervision for THAT line and test? Works? probably the trunk card. Although you have moved the line to a diff card, so if above tests still fail - Call Telco. Still try remove Supervision for fun - see if any change. If CON is the opposite of PRO Then what is the opposite of Progress?

Re: Incoming call disconnects after 1 ring Toner #603664 09/07/16 12:27 AM
Joined: Aug 2004 Posts: 1,630 Likes: 29 Calgary, AB, Canada Toner OP Admin
OP Toner Admin Joined: Aug 2004 Posts: 1,630 Likes: 29 Calgary, AB, Canada	Turned out to be a bad card in the CO. Strangely the call could be answered before the second ring, but would disconnect after. Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!

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