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Joined: Sep 2016
Posts: 10
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Hello,
I've got an ESI-600 legacy system. I'm working on making some changes for our on-call scheduling and it looks like making use of the day/night modes would be the most efficient way to handle it. I don't want to rely on a person pushing a button to change the mode. In the manual I keep seeing references to the day/night tables but I haven't found any way to set them. Can someone provide some guidance?
Thank you!
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Joined: Feb 2006
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F43 under Auto Attendant.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Sep 2016
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Thank you!!!
I must be blind!
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Joined: Feb 2006
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Joined: Feb 2006
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You are welcome. It's easy to miss if you are not a regular programmer.
Rcaman
Americom, Inc.
Where The Art And Science Of Communications Meet
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Joined: Sep 2016
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OP
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The sad part is I searched the help and it never listed the auto attendant section. I knew I saw it one time, but couldn't find it when needed!
Is there any way to tell if it is in "auto" mode?
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Joined: Nov 2004
Posts: 1,580 Likes: 1
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,580 Likes: 1 |
if you program a Day/Night key ( code 560) on any phone( look in the display and you will see what Mode the system is in) Auto follows the times in F43, If there are no times in F43 and the system says Auto , then its really in the Day mode
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Sep 2016
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Thanks! I found out the system is in Day mode. I put it in auto and after 5 (Night) it changed to a generic greeting for the main menu. Is there any way to copy the day greeting to night for a menu?
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Joined: Jan 2007
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Nope, you have to manually re-record.
Aaron
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OP
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Yuck. We have a fairly extensive menu. Can I take a backup of the pmt files and restore one of those?
I read on another post, someone suggested using the multitennat feature. I only really have 1 number I want to follow the day/night schedule.
We have a DID coming off our PRI. During the day, I want it to hit a dept group and at night it goes to a phone that has call forward keys programmed to each of the on-call techs.
Thoughts?
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Joined: Sep 2016
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I think I got it!
I ended up trying a few things to get strange results then settled on this.
I enabled multi tenant.
I put Auto Attendant 2 in auto mode and recorded a greeting. During the day it forwards to our desk phones. At night, I recorded an empty greeting and it forwards to our oncall phone.
The oncall phone has 3 buttons setup that forward to 1 of 3 guest info boxes that play a message then forward to a GoTo that sends the call to a cell phone.
It seems kind of messy to send the call around so much but that's how it was setup before. (Guest info to GoTo)
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