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Joined: Feb 2004
Posts: 19
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OP
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Joined: Feb 2004
Posts: 19 |
Does anyone happen to know if you can remotely update the auto-attendant greeting on this system? There doesn't appear to be a way, but thought I'd double check. Thanks for any info you can share.
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Joined: Sep 2001
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Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
What kind of auto attendant is it?
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Joined: Feb 2004
Posts: 19
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??? After hours and during the day if no one answers the phone in time. Is that what you mean?
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
No I mean is it a auto attendant card in the DCS,is it a Cadence or an Svmi Voicemail Auto Attendant , 3rd party system ie what model is it
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Joined: Feb 2004
Posts: 19
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I'm sorry, but I have no idea. We provide the MOH service. Last week they asked if we could record their auto-attendant greeting. They inherited the system with the business when they bought it 10+ yrs ago and they don't really know anything about it. I thought I'd throw the question out there to see if anyone might have an answer. I thought ProStar DCS was the model, but apparently not. Thanks for trying to help though!
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Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
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Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Prostar DCS is the phone system but as you can tell it can have a Samsung or non Samsung Auto Attendant so without a model ,sorry but I can't help you out.
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Joined: Feb 2004
Posts: 19
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Thanks for trying! If I'm able to get more info from the client, I'll pass it on.
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Joined: Mar 2001
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If you take the cover off the cabinet, you will see labeled cards.
DLi is 8 extensions, TRK B is 3 dial tones, TRK C1 is 8 dial tones, etc. A voicemail card would most often be the last used card, to the left of the ROM card with the flashing light.
Copy down the card list and post it, that will tell us how the system is equipped. Two screws at the bottom hold the cover on.
THE Bracha, old blond specialist in Rube Goldberg solutions.
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Joined: Jul 2009
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Anyone know what value the capacitors are that go on the Samsung DCS816 PSU?
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Joined: Aug 2012
Posts: 13
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Joined: Aug 2012
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I believe you should be able to do it as a system administrator. Call the voicemail and when you get the main message press #0000 and then admin password. There should be an option to edit greetings. I think preset is 1001 for day or main message. You can re-record that way.
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