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Joined: Mar 2010
Posts: 15
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OP
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Joined: Mar 2010
Posts: 15 |
Not sure what setting controls this but i am getting a lot of blank voicemails. When a person calls my office i have auto attendant pickup and if you press 1 it goes to the service desk. When people hang up it still keeps the call connected until the voicemail times out. Any setting to check this.
I have a SBX IP with comcast analog lines. The version is VD78P-4.0Af SEP/13
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Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
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Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Comcast most likely does not have disconnect supervision so the calls won't disconnect.
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Joined: Mar 2010
Posts: 15
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i Updated the fw to version VD78P-4.0Ai JUN/14 same issue after upgrading. Does anyone have release notes as to what these updates fix. I cant find it on the ftp server.
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Joined: Mar 2010
Posts: 15
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i spoke with comcast and of course they cant do anything on their end. Is there a timer i can adjust on the phone system?
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
You should set the DISA retry count to 0, it defaults to 3 and it will play the CCR message that many times before hanging up a call. PGM 160 option 4
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Mar 2010
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Joined: Mar 2010
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I had comcast replace my Arris Model TM502G EMTA and sure enough the problem is gone. Thank you all for all the help.
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