atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems No international calls?

AVAYA IPO500 V2 with 4 ISDN lines in Australia.
There is no call restriction set up. short code 0N to dial 0 to ARS, short code 000 for emergency.

customer said when they dial 0 then dial 0011, call was disconnected.

In my opinion, if 000 works, it will ring 000 directly, otherwise it should go to international calls, why it's disconnected?

System Short code:
0N / Dial / N / ARS:50

ARS:
00; / Dial Emergency / {emergency number} / {Line Group ID}
000; / Dial Emergency / {emergency number} / {Line Group ID}
000N / Barred / / {Line Group ID}
0011N; / Dial 3K1 / 0011N / {Line Group ID}

Emergency calls are allowed as 000 and 0-000, but not 0-000 plus any other digits (in case they fat-finger international dialing)

International dialing is allowed as 0-0011-country code-telephone number

Thank you very much for your quick reply!

My understanding is that there should not be any conflict when we set up the dial plan, right?

So when someone dial 0-0011-country code-telephone number, how do phone system know it's an international call or it's 000? Timer setting in "Telephony"? so if it pauses for more than N seconds, system thinks it's 000, otherwise takes it as international call?

Combination of Dial Delay Time and the ; after the 00 and 000 in the ARS form

O, really? I did not even notice the ";"