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#606631 - 01/01/17 07:39 PM PSET phone issues
C64PC Offline
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Registered: 11/16/16
Posts: 24
Loc: NY
I recently started work at a site that has poorly maintained copper and management does not care except to keep the phone service going (they do not want to pay for fiber). My experience and knowledge of pset phones is limited. Here are two of the major issues I am having there:
1) A pset line went dead and I called the provider to fix it on their end after I successfully tone out on the line on my end. The service I was told was brought back up, yet when I plug in a pset phone (Nortel, asstra, 5208, or 5216, etc) for example no dial tone. When I plug in a cortelco phone I was able to hear a dial tone (and get phone service). Why is that? Did the provider switch me over from digital to analog? How do I get the pset to work again?
2) A users pset was acting weird. It was going on hook and off hook randomly. It could not make DID calls, only outside calls, speakerphone will go on/off. I replace the unit 3x and still the same issue. I move the units to a another pset jack and no problems noted. So what is going on?

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#606632 - 01/01/17 08:14 PM Re: PSET phone issues [Re: C64PC]
RATHER BE FISHING Offline

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Digital P Phones and analog phones use different line cards in the CO switch. So you can't plug a P Phone into a circuit that has an analog card in the carrier shelf.

Item 2 could be many causes...bad cable pair, damaged jack/cords, bridge tap, two P Phones on same cable pair....way too many variables to guess what is wrong.
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#606659 - 01/02/17 09:16 PM Re: PSET phone issues [Re: C64PC]
C64PC Offline
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Registered: 11/16/16
Posts: 24
Loc: NY
TY for item 1
Item 2: a) Jack has been replaced b) no shorts on cable

As for bridge tap and 2 phones on same pair how can I tell?

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#606662 - 01/02/17 09:43 PM Re: PSET phone issues [Re: C64PC]
RATHER BE FISHING Offline

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I'd take the set directly to the building entrance point and hook the phone to the incoming cable pair without having the house jumper connected. That would eliminate an in house wiring issue.
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#606733 - 01/05/17 07:37 AM Re: PSET phone issues [Re: C64PC]
C64PC Offline
Member

Registered: 11/16/16
Posts: 24
Loc: NY
Found out the problems:
1) The providers EO card failed, yet they kept saying it was an CPE issue.
2) The failed card some how switch the users line to another using a pset causing the before mention issues.
Repairs are still ongoing.
Have another question I was using a butt set with a pset adapter and was testing one of the before mention lines and I heard three warbles each with a lesser tone, but nothing else. What does that mean? The users' line is still being worked on, but was curious as to the sound.
ty

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#606745 - 01/05/17 11:12 AM Re: PSET phone issues [Re: C64PC]
hbiss Online   content

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Keep in mind that this is digital Centrex which is something you won't see very often (in my experience) so I don't suspect too many people here will have experience with it either. In my whole career I have never laid eyes on it- I assume it was sold in large urban markets?

Sounds like it is the predecessor to hosted.

-Hal
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#606747 - 01/05/17 11:19 AM Re: PSET phone issues [Re: C64PC]
John807 Offline

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Registered: 01/18/07
Posts: 709
Loc: N/W New Jersey
Hal,
I haven't seen a Pset in 25 years. I thought that the operating companies had discontinued the service years ago.
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#606768 - 01/05/17 07:28 PM Re: PSET phone issues [Re: C64PC]
RATHER BE FISHING Offline

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They are still in large markets and on military bases. I am working on a site now with 1000s of P Phones. Just a different flavor/name for Centrex. No idea on the warbles.. I have never heard that using a P Phone adapter.
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#606839 - 01/08/17 06:39 AM Re: PSET phone issues [Re: C64PC]
Silversam Offline

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Registered: 05/18/07
Posts: 4353
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My last job was an AT&T ISDN Centrex job for a NYC agency. Maybe 3500 stations, as I recall. We had a "butt set" that could emulate am ISDN digital phone. It was a little clunky, but you could plug it into the demarc and dialing a few combinations of numbers, pull dial tone - if the circuit was good from the co.

ISDN was different in that it was 1 pair from the CO and then it fed into local equipment on the floor and then came out as a digital set using 3 pair (Voice, Data, Power). If the service was bad from the CO, it was easier to use the butt set to prove the trouble.

I heard they went VOIP 4-5 years ago.

Sam


Edited by Silversam (01/08/17 06:41 AM)
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#606840 - 01/08/17 06:46 AM Re: PSET phone issues [Re: Silversam]
Silversam Offline

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Registered: 05/18/07
Posts: 4353
Loc: NYC
Hal,

40 years ago my buddy in Tennessee married a local gal. Her father owned the local independent phone company. On one of my visits there (I'm guessing 35+ years ago) he was pulling out his GTE Steppers and was putting in a Northern Tel DMS CO. A few years after that he proudly showed me his new (little) SLI that he was using for Centrex. It was a little rural farming community and most of his Centrex customers had 5-10 stations.

Whatever, it seemed to work for him.

Sam
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#606885 - 01/09/17 10:28 PM Re: PSET phone issues [Re: C64PC]
C64PC Offline
Member

Registered: 11/16/16
Posts: 24
Loc: NY
May seem like a silly question, but is there any way I can get more information on PSETs? I really need this job.

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#606897 - 01/10/17 12:30 PM Re: PSET phone issues [Re: C64PC]
hbiss Online   content

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Posts: 11487
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Sounds to me you would be better off at McDonalds than working for those cheap asshats. ack

Other than what's been given to you here I don't think you will find any more information on this obsolete and not usually found system. As was advised, bring the phone to the demarc and see that it works properly. Then you check to see that you have a clean pair from the demarc to the jack. I'm concerned that you can draw dial tone off the digital line. Sounds like there may be a cross to a POTS line someplace.

I think you need to hone your wire troubleshooting skills. Sounds like you don't even have the proper test equipment.

-Hal
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#606916 - 01/10/17 07:56 PM Re: PSET phone issues [Re: C64PC]
C64PC Offline
Member

Registered: 11/16/16
Posts: 24
Loc: NY
I am currently working on honing such skills. Right now I am trying to get as much information as I can. That is what I need info.
Thank you so much for your advice.

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#608229 - 02/24/17 02:34 AM Re: PSET phone issues [Re: C64PC]
donriley Offline
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Registered: 12/26/16
Posts: 14
Loc: Canada
It’s okay. I think you should give it a try if you are that keen on PSETs.
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