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#608037 - 02/17/17 04:55 PM ACD queue key
Craig A. Ahrens Offline
Member

Registered: 10/18/10
Posts: 89
Loc: Sioux Falls, South Dakota
Is there a way to make the Queue key (831 key) ring?

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#608048 - 02/18/17 12:05 PM Re: ACD queue key [Re: Craig A. Ahrens]
nonameyet Online   content
Moderator-ESI
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Registered: 11/21/04
Posts: 1468
Loc: 40 miles North of Phila
You do know what the key is for? Log in to the Queue...Phone Rings...
_________________________
Brian

Don't let the Shirt and Tie fool you.

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#608078 - 02/20/17 09:47 AM Re: ACD queue key [Re: Craig A. Ahrens]
Craig A. Ahrens Offline
Member

Registered: 10/18/10
Posts: 89
Loc: Sioux Falls, South Dakota
Well the 831 key is not a log-in key. The log-in key is an 822 key. The Queue key is an indicator key that lights or flashes based on the number of calls in Queue. If the key is set with the proper sub-code it allows a non-logged in agent to answer calls from that Queue. My question is...can the key be set to ring also?

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#608085 - 02/20/17 02:16 PM Re: ACD queue key [Re: Craig A. Ahrens]
nonameyet Online   content
Moderator-ESI
*****

Registered: 11/21/04
Posts: 1468
Loc: 40 miles North of Phila
my bad, it's been awhile...but, I don't think you can make it ring...
_________________________
Brian

Don't let the Shirt and Tie fool you.

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#608400 - 03/01/17 05:15 PM Re: ACD queue key [Re: Craig A. Ahrens]
Craig A. Ahrens Offline
Member

Registered: 10/18/10
Posts: 89
Loc: Sioux Falls, South Dakota
OH Ya know what? I was using the ACD Conditional Queue Alert feature. I recorded a message in a recorder that said "Call In Queue" and it would page specific phones and play the recording.

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#608464 - 03/03/17 10:58 AM Re: ACD queue key [Re: Craig A. Ahrens]
nonameyet Online   content
Moderator-ESI
*****

Registered: 11/21/04
Posts: 1468
Loc: 40 miles North of Phila
well, There You go !
_________________________
Brian

Don't let the Shirt and Tie fool you.

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#609064 - 03/22/17 12:55 PM Re: ACD queue key [Re: Craig A. Ahrens]
mc601 Offline
Member

Registered: 12/03/08
Posts: 247
Loc: Atlanta Ga
You would have to use the page feature as mentioned above.
And to answer the ACD queue key is programmed with a 1+ACD group
102 = group 2

The queue key can be used if it is ringing on another agents phone you have to turn on that in the options.

Pick Up Ringing ACD Call
When an ACD call has been assigned to an agent and begins ringing the agent’s telephone,
the call cannot be answered with an ACD QUEUE key or by dialing 4 7 and the 2–digit
ACD group number. This is how the system operates when the option is programmed N (no).
When the option is programmed Y (yes), calls ringing on agents’ telephones can be answered
with an ACD QUEUE key or by dialing 4 7 and the 2–digit ACD group number. This
option defaults to N.

Don't know it that will help.?
_________________________
mjc

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