Topic Options
Rate This Topic
#608236 - 02/24/17 06:12 AM Mitel MiVoice 250 System Crash/Lockup
Nick@CommsUK Offline

Registered: 02/05/13
Posts: 9
Loc: United Kingdom

We've got a bit of a weird issue with a customer's mivoice 250 whereby the system will crash and lockup and a reboot is required to bring the system back to life. We've almost determined that the system seems to crash whenever a user is using the voicemail. The customer has had a complete replacement system (cab,processor, BRM Modules, flash card has been replaced 3 times). All onsite equipment has been checked including switches, UPS etc. The ISDN2's have been checked for any errors. We've tested the flash card in another system and cannot replicate the fault. We have a ticket logged with mitel and they seem to be just as confused. The system is on v6.2.3.53. We've wiped the programming and started fresh with only basic programming and the fault still remains the same.

A really odd one and we're scratching our heads. Any ideas would be much appreciated.


Telecoms Service Engineer
Comms UK
United Kingdom

Mitel search for systems, cards, phones, software, manuals and repairs!
Mitel Equipment Search
Mitel Superset 4025 $35
#608347 - 02/27/17 01:09 PM Re: Mitel MiVoice 250 System Crash/Lockup [Re: Nick@CommsUK]
NotNotCity42 Offline

Registered: 07/17/13
Posts: 60
Loc: WNY
What does that mean, Locked up?
The phones become completely unresponsive to button presses or what?

#608351 - 02/27/17 02:51 PM Re: Mitel MiVoice 250 System Crash/Lockup [Re: Nick@CommsUK]
hitechcomm Online   content
Moderator-Avaya, Polycom

Registered: 05/13/02
Posts: 3399
Loc: New York, NY
I would suggest a software upgrade.

#608358 - 02/27/17 04:20 PM Re: Mitel MiVoice 250 System Crash/Lockup [Re: Nick@CommsUK]
DND ON Offline

Registered: 05/06/09
Posts: 1126
Loc: Connecticut
Possible SSH attack on port 22? Are you doing voice mail to email using MP3 instead of .wav files?

#608787 - 03/14/17 06:30 AM Re: Mitel MiVoice 250 System Crash/Lockup [Re: Nick@CommsUK]
Nick@CommsUK Offline

Registered: 02/05/13
Posts: 9
Loc: United Kingdom
Hi Chaps

Thanks for the suggestions. Having done some more testing it looks as though the fault may be originating from the ISDN as the fault only seems to happen when the ISDN is plugged in. We're looking at migrating the customer to SIP to try and resolve the issue. In answer to your suggestions:

-The phone's lock up whereby they lose connection to the system and the only way for them to come back up is by rebooting the system.

-The customer is on the latest version of software.

-We've had a look at a possible ssh attack. Using both file types doesn't make a difference and the fault only seems to happen when the user dials into the voicemail.

We'll see what this SIP porting outcome is.



Telecoms Service Engineer
Comms UK
United Kingdom


Moderator:  DrPbx 
Refurbished Phones & Equipment Search
TARGETED LEADS Telephone Installers, System Installation & Phone System Sales!
Technician Search, enter State or Zip Code
Shout Box

FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
ESI E Class
by ThePhoneConnection
45 minutes 5 seconds ago
Connecting a modem to Admin port of ACS R8
by ChrisRR
Today at 03:23 PM
9100 - Yealink
by Ray01
Today at 02:21 PM
CIX40: Safest way to power down?
by CTB
Today at 01:34 PM
PRI to replace analog DID
by Yoda
Today at 01:04 PM
Who's Online
63 registered (OBT, Hnas61, Carl Navarro, Margel, ChrisRR, Touch Tone Tommy, Central Coast Tom, dosjock, pvj, sugar22, usedphones, Bruno Torres, ThePhoneConnection, Mercenary Roadie, TelephoneSystemsDirect, BTS01, oobie, CTB, ATechguy, jab1780, hbiss,, Sambutler1956, WiringSolutions, mbhydro, TopekaPhone, NTlayoff, Professor Shadow, Yoda, jknichols, RONAROUND, sonny88, mtnman, nec-guru, Leo2015, goldenhtr, Pinecreekboy, dexman, Ray01, justbill, Arthur P. Bloom, Ken B, Curlycord, Bankole, tmnewton, SeanPotter2, upstateny, scotttoolguy, Test-ok, bonde999, seafort, teletron, nonameyet, Bruno, adteldon, JBean3329, msnell, dwflood, Telecom In Spokane, Memphisribs, newtecky, jimthomson, 1 invisible), 949 Guests and 790 Spiders online.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
(Views)Popular Topics
Ask the person below you a game. 7578802
Pictures of ugly work II 5108773
Just for Jokester #12 1641107
Just for Jokester #13 1341294
Just for Jokester #14 1054708
New Members: Post Here 919262
Pictures of Ugly Work IV 879093
Constructive Criticism 875119
Just for Jokester #11 725473
So let's Play a Game "Who am I ?" 685005
Newest Members
Nathan McCluskey, MontsJ, Shepdog, hlwilliams, AdamA
48040 Registered Users
Forum Stats
48041 Members
59 Forums
89053 Topics
608607 Posts

Max Online: 4713 @ 04/02/14 11:57 AM
Today's Birthdays
EFRAIM SANTOS, McGregorCommunications, R1-Limited, silentwolf, sunnymoney, vaprotan, yanks10952, zoomo
Top Posters (30 Days)
John807 43
ATechguy 43
hitechcomm 33
justbill 28
dexman 24
EV607797 20
nameless 20
Silversam 20
oobie 19
Derrick 17
Free Voip phone with every line!
FREE Voip Phone - Click Here!
Ad Spot #4 for sale call 1-800-766-3425
Free Phone Repair Diagnostic

Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
ęCopyright Sundance Communications 1998-2016

Trusted Partners