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#606300 - 12/16/16 07:13 PM Vodavi Starplus Sts Voicemail
Crescent Offline
Member

Registered: 12/16/16
Posts: 4
Loc: Rhode Island
I have a customer with a Vodavi Sts phone system with voicemail. After voicemail answers, it plays the greeting and says press 1 to order a t-shirt. He wants all the phones to ring after pressing 1. Is this possible?

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#606307 - 12/16/16 10:24 PM Re: Vodavi Starplus Sts Voicemail [Re: Crescent]
Derrick Offline
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Registered: 01/24/08
Posts: 3477
Loc: Crestview Fla
Yes it is. The most effective way would be to have digit 2 (1 should be reserved as the first digit of extensions) go to a ring-all hunt group. So press 2 (or 1) to group say 451 which has all extensions as members. The ring-all group is created in phone system admin programming (flash 30) and you would have to program the voice mail ccr/auto attendant as well with a pc.


Edited by Derrick (12/16/16 10:26 PM)
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#606405 - 12/21/16 06:45 PM Re: Vodavi Starplus Sts Voicemail [Re: Crescent]
Crescent Offline
Member

Registered: 12/16/16
Posts: 4
Loc: Rhode Island
Thanks for your help. Can I still send it to voicemail after all the phones ring? (Say after 6 rings)

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#606928 - 01/11/17 12:51 PM Re: Vodavi Starplus Sts Voicemail [Re: Crescent]
MnDave Offline

Moderator-Vodavi, Vertical, XBlue
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Registered: 02/03/09
Posts: 2928
Loc: Eden Prairie, MN
Sorry, I think your request got lost in the holiday craziness.
STS Hunt groups can only overflow if all members are busy. You could use a virtual extension for ringing and make it time out to voice mail. Then assign the virtual extension onto all phones that are to ring.
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#608294 - 02/25/17 02:22 PM Re: Vodavi Starplus Sts Voicemail [Re: Crescent]
Crescent Offline
Member

Registered: 12/16/16
Posts: 4
Loc: Rhode Island
How do I set up a virtual extension and assign it to the phones that are ringing in the hunt group?

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#608339 - 02/27/17 09:04 AM Re: Vodavi Starplus Sts Voicemail [Re: Crescent]
EV607797 Offline

Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Registered: 01/21/05
Posts: 14568
Loc: Metropolitan Washington, DC (N...
Flash 50, page B, button 1. Your entry would be 9 to mark a station as virtual. Then, put call coverage buttons on all of the other phones for that virtual extension.
_________________________
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New Phone Systems and Service

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#608880 - 03/16/17 06:37 PM Re: Vodavi Starplus Sts Voicemail [Re: Crescent]
Crescent Offline
Member

Registered: 12/16/16
Posts: 4
Loc: Rhode Island
When a caller calls my customer, the auto attendant answers and instructs them to press one or two. After that they are sent to extension 102. If no answer after 5 rings, it goes to voicemail. Can I put a option, say press 3 in the auto attendant and have it go directly to extension 102 voicemail?

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#608882 - 03/16/17 07:16 PM Re: Vodavi Starplus Sts Voicemail [Re: Crescent]
Derrick Offline
Retired Moderator
****

Registered: 01/24/08
Posts: 3477
Loc: Crestview Fla
The flash based voice mail is pretty basic. You can transfer to an extension, go to another ccr menu or play a greeting. To get option 3 to a mailbox, you would have to set three to go to its own virtual extension that is forwarded immediately to voice mail 440. You set this up in the phone system itself by setting the virtual extensions vmid to 102 and all call forwarding the virtual extension to 440.


Edited by Derrick (03/16/17 07:35 PM)
_________________________
www.myrandomviews
"When a man retires, his wife gets twice the husband but only half the income." Chi Chi Rodriquez

Retired, taking photographs and hoping to golf.

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