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#608257 - 02/24/17 04:23 PM MBX to Summit 80 Transfer  
Joined: Sep 2009
Posts: 145
Scotty Woods Offline
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Scotty Woods  Offline
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Arkansas
I have a MBX at a bank and a Summit 80 at a branch location. The systems are networked via VOIP. I can call between the 2 systems, but when I try to transfer from the MBX to Summit, it will immediately recall if I do unannounced transfer. If I do an announced transfer, it disconnects when the transferring station hangs up. Any ideas?


Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas
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#608279 - 02/24/17 11:49 PM Re: MBX to Summit 80 Transfer [Re: Scotty Woods]  
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Derrick Offline
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Does it work in reverse? Is this a co call problem?

Last edited by Derrick; 02/24/17 11:50 PM.

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#608338 - 02/27/17 01:52 PM Re: MBX to Summit 80 Transfer [Re: Scotty Woods]  
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Posts: 145
Scotty Woods Offline
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Scotty Woods  Offline
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Arkansas
Have not tried it in reverse. They have no need to transfer from the Branch to the main, but I will try it for trouble shooting purposes.


Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas
#608560 - 03/06/17 09:07 PM Re: MBX to Summit 80 Transfer [Re: Scotty Woods]  
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Posts: 145
Scotty Woods Offline
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Scotty Woods  Offline
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Joined: Sep 2009
Posts: 145
Arkansas
Yes, I can transfer from the Summit to the MBX. I have no trouble calling from the MBX to the Summit, it is only when transferring a co call from the MBX to the Summit.

Last edited by Scotty Woods; 03/06/17 09:08 PM.

Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas
#608594 - 03/07/17 06:02 PM Re: MBX to Summit 80 Transfer [Re: Scotty Woods]  
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Derrick Offline
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Derrick  Offline
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Crestview Fla
Something may be off in your MBX networking numbering plan. pgm 320-321 If the issue were inside the Summit it would play a recording saying invalid number.

First thing to do however is to check MBX pgm 179 and make sure you have trunk to trunk enable programmed to allow transfered calls from the incoming co group to outbound ip line group.

Last edited by Derrick; 03/07/17 06:14 PM.

www.myrandomviews
"When a man retires, his wife gets twice the husband but only half the income." Chi Chi Rodriquez

Retired, taking photographs and hoping to golf.
#608900 - 03/17/17 03:24 PM Re: MBX to Summit 80 Transfer [Re: Scotty Woods]  
Joined: Sep 2009
Posts: 145
Scotty Woods Offline
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Scotty Woods  Offline
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Joined: Sep 2009
Posts: 145
Arkansas
I have checked program 179. I have all attributes enabled, release type is release after timer, timer is set for 60. My normal incoming call group is 1 and the ip group to the branch is 5. anything else I can look at?


Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas
#608912 - 03/17/17 10:24 PM Re: MBX to Summit 80 Transfer [Re: Scotty Woods]  
Joined: Jan 2008
Posts: 3,504
Derrick Offline
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Derrick  Offline
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Crestview Fla
Do you have pgm 179 set to allow group 5 as outgoing when on co group 1?

When there is CO transit call, transfer options can be set separately to each CO groups.

Set this thru pc admin not from a set.

You only want to enable this for group 1 as incoming and group 5 as outgoing in admin pgm. If you zone to many groups the system will try to send a call thru a vacant one and nothing good is going to happen. So first group range is 1-1 and second group is 5-5 and ALL other groups should be disabled, and make sure your extensions have access to both groups in programming as well.


Last edited by Derrick; 03/17/17 10:37 PM.

www.myrandomviews
"When a man retires, his wife gets twice the husband but only half the income." Chi Chi Rodriquez

Retired, taking photographs and hoping to golf.
#609134 - 03/24/17 01:49 PM Re: MBX to Summit 80 Transfer [Re: Scotty Woods]  
Joined: Sep 2009
Posts: 145
Scotty Woods Offline
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Scotty Woods  Offline
Member

Joined: Sep 2009
Posts: 145
Arkansas
Thank you, I will look at this


Scotty Woods
Installation Technician
N.E.T. Systems
Blytheville, Arkansas

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