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#608892 - 03/17/17 10:12 AM MICS Caller ID
Hnas61 Offline
Member

Registered: 11/06/13
Posts: 25
Loc: Norcross, Georgia
I recently installed an MICS with 6.1sw and a PRI already installed. The customer previously had an MICS with 2ea CID Cards. The system is working as designed except for Caller info. When the receptionist answers the call and transfers the call or parks the call, the caller ID info doesn't follow. BTW, they wanted the Prime number to appear on all phones and ring on select phones besides the receptionist. Also, I've never heard of this, but is there a way to program PARK buttons on the phones. I was asked to inquire.

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#608894 - 03/17/17 10:15 AM Re: MICS Caller ID [Re: Hnas61]
Hnas61 Offline
Member

Registered: 11/06/13
Posts: 25
Loc: Norcross, Georgia
CORRECTION - the system has 6.0 SW.

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#608896 - 03/17/17 10:33 AM Re: MICS Caller ID [Re: Hnas61]
Curlycord Offline

Member

Registered: 02/13/05
Posts: 1371
Loc: Toronto, Canada
Did you program the Caller ID for the sets?
Do they get the CLID before answering the calls?

You do not program Target lines to Appear Only as it is useless to do so. What you call the Prime Line is rather/probably the "main number for the business". Prime Line is actually what a phone will grab when the handset is picked up or when handsfree is pressed.
That Target line should be programmed to A&P only on sets that will handle calls (answering them). Then you select how many Appearances it should have depending on call volume.
or Make the Target Ring Only and assign as many Intercom key as needed again depending on call volume.

6.0 is flaky and should have never been installed with a PRI.

Suggets an immediate upgrade them to 7.1 and make sure the NVRAM is Rls 2.

As for Park yes it can be programmed to a key like any other feature.
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#608902 - 03/17/17 12:46 PM Re: MICS Caller ID [Re: Hnas61]
Hnas61 Offline
Member

Registered: 11/06/13
Posts: 25
Loc: Norcross, Georgia
In Regards to Park, What they and my boss were thinking, if we had a few buttons programmed as park, then users could see the park buttons solid or flashing, and then they could do a page saying which park button.

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#608904 - 03/17/17 01:24 PM Re: MICS Caller ID [Re: Hnas61]
MooreTel Offline

Moderator-Nortel, Computers, General
*****

Registered: 06/17/06
Posts: 8252
Loc: Lennoxville, Quebec, Canada
That's not how the Park feature works on Nortel. Call get placed on Park, then a number appears on the screen (101 for ex). Then you ncan page "George, Billy Bubba or whoever" - 101 or whatever the number was.

The target then picks up an intercom from any phone, dials that code (101 or whatever) and they are connected to the call.
_________________________
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
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#608905 - 03/17/17 01:36 PM Re: MICS Caller ID [Re: Hnas61]
Hnas61 Offline
Member

Registered: 11/06/13
Posts: 25
Loc: Norcross, Georgia
I know, I was just answering their their curiosity.

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#608906 - 03/17/17 01:40 PM Re: MICS Caller ID [Re: Hnas61]
Hnas61 Offline
Member

Registered: 11/06/13
Posts: 25
Loc: Norcross, Georgia
In regards to the Main company line, they do get Caller ID on the main phone, but when they try to transfer the call, the ID info doesn't follow, I've tested it myself. But on the phone I tested, the Main number appears.

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#608907 - 03/17/17 03:07 PM Re: MICS Caller ID [Re: Hnas61]
NTlayoff Offline
Moderator-Nortel

Registered: 12/22/03
Posts: 1911
Loc: Columbus, Ohio, USA
Hnas61:
To help clarify some answers.
Curlycord is correct about 6.0 - not stable with PRI.
If you upgrade you should go to 7.1

Yes Main Target line can be on some sets as Appear Only.
They can see it flash and then push button to answer. It just won't ring.

For PRI you want to use SWCA (System Wide Call Appearance)
It can act like a call parked with Visual.
There are 16 SWCA's that you can program.
Example: you can put 5 CALL buttons on each phone.
Joe answers phone, it is for Sally. Then push call 1 button. Page "Sally, you have a call on CALL 1" or you can label them PARK if you want and say Call parked on 1. If you ID the button they will say Call 1, Call 2, etc...
That button will flash until someone answers then all lights go out.

I can't remember if that feature is available on 6.1 but for sure on 7.1 (Another reason to upgrade to 7.1)

As far as Caller ID. If you are using POTS lines you must not answer until 2 rings otherwise no caller ID.
It should give you ID on PRI if the provider is sending it. Which they should. And to see ID before answering you need to program that in each SET and for each LINE ringing on their phone.
It should show when call is transferred.
(Maybe another reason NOT to use 6.0 ???)
_________________________
If CON is the opposite of PRO
Then what is the opposite of Progress?

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#608908 - 03/17/17 03:39 PM Re: MICS Caller ID [Re: Hnas61]
Curlycord Offline

Member

Registered: 02/13/05
Posts: 1371
Loc: Toronto, Canada
"they do get Caller ID on the main phone, but when they try to transfer the call"
Yeah that should be automatic....same with voice mail transferring calls from AA.
_________________________
=---()))))))))---=
www.curlycord.com




Toronto, Ontario

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#608985 - 03/20/17 04:43 PM Re: MICS Caller ID [Re: Hnas61]
Hnas61 Offline
Member

Registered: 11/06/13
Posts: 25
Loc: Norcross, Georgia
Thanks for the input guys, but after all that research and dwelling on what I had to do today over the weekend, I get on site today and start the programming, the customer indicates they are ok with the procedures NOW with processing inbound calls and making outgoing calls. Again, thanks for the help.

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