Topic Options
Rate This Topic
#608037 - 02/17/17 04:55 PM ACD queue key
Craig A. Ahrens Offline
Member

Registered: 10/18/10
Posts: 89
Loc: Sioux Falls, South Dakota
Is there a way to make the Queue key (831 key) ring?

Top
Executone Isoetec Search Enter Part Number
Executone Isoetec Search Enter Part Number
#608048 - 02/18/17 12:05 PM Re: ACD queue key [Re: Craig A. Ahrens]
nonameyet Offline
Moderator-ESI
*****

Registered: 11/21/04
Posts: 1469
Loc: 40 miles North of Phila
You do know what the key is for? Log in to the Queue...Phone Rings...
_________________________
Brian

Don't let the Shirt and Tie fool you.

Top
#608078 - 02/20/17 09:47 AM Re: ACD queue key [Re: Craig A. Ahrens]
Craig A. Ahrens Offline
Member

Registered: 10/18/10
Posts: 89
Loc: Sioux Falls, South Dakota
Well the 831 key is not a log-in key. The log-in key is an 822 key. The Queue key is an indicator key that lights or flashes based on the number of calls in Queue. If the key is set with the proper sub-code it allows a non-logged in agent to answer calls from that Queue. My question is...can the key be set to ring also?

Top
#608085 - 02/20/17 02:16 PM Re: ACD queue key [Re: Craig A. Ahrens]
nonameyet Offline
Moderator-ESI
*****

Registered: 11/21/04
Posts: 1469
Loc: 40 miles North of Phila
my bad, it's been awhile...but, I don't think you can make it ring...
_________________________
Brian

Don't let the Shirt and Tie fool you.

Top
#608400 - 03/01/17 05:15 PM Re: ACD queue key [Re: Craig A. Ahrens]
Craig A. Ahrens Offline
Member

Registered: 10/18/10
Posts: 89
Loc: Sioux Falls, South Dakota
OH Ya know what? I was using the ACD Conditional Queue Alert feature. I recorded a message in a recorder that said "Call In Queue" and it would page specific phones and play the recording.

Top
#608464 - 03/03/17 10:58 AM Re: ACD queue key [Re: Craig A. Ahrens]
nonameyet Offline
Moderator-ESI
*****

Registered: 11/21/04
Posts: 1469
Loc: 40 miles North of Phila
well, There You go !
_________________________
Brian

Don't let the Shirt and Tie fool you.

Top
#609064 - 03/22/17 12:55 PM Re: ACD queue key [Re: Craig A. Ahrens]
mc601 Offline
Member

Registered: 12/03/08
Posts: 247
Loc: Atlanta Ga
You would have to use the page feature as mentioned above.
And to answer the ACD queue key is programmed with a 1+ACD group
102 = group 2

The queue key can be used if it is ringing on another agents phone you have to turn on that in the options.

Pick Up Ringing ACD Call
When an ACD call has been assigned to an agent and begins ringing the agent’s telephone,
the call cannot be answered with an ACD QUEUE key or by dialing 4 7 and the 2–digit
ACD group number. This is how the system operates when the option is programmed N (no).
When the option is programmed Y (yes), calls ringing on agents’ telephones can be answered
with an ACD QUEUE key or by dialing 4 7 and the 2–digit ACD group number. This
option defaults to N.

Don't know it that will help.?
_________________________
mjc

Top

Moderator:  nonameyet, pvj 
Refurbished Phones & Equipment Search
TARGETED LEADS Telephone Installers, System Installation & Phone System Sales!
Technician Search, enter State or Zip Code
Shout Box

FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
IPK II firmware v 2.11
by AllyComm-Joel
Today at 05:58 PM
2 phonesystems on 1 network
by strongbrew101
Today at 05:45 AM
Tellabs Access Max
by tommyb52
04/21/17 09:00 PM
Typical cause of pop/crackle noise from paging speakers
by Tucci
04/21/17 04:27 PM
Comdial FX II VMMI not working
by Sundancekid
04/21/17 01:48 PM
Who's Online
17 registered (Arvandops, Bob3470, skip555, newtecky, AllyComm-Joel, CascadeBob, RATHER BE FISHING, hitechcomm, dexman, justbill, Carl Navarro, conxtel, hbiss, Coral Tech, hawk82, Yoda, gelehu), 266 Guests and 495 Spiders online.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
(Views)Popular Topics
Ask the person below you a game. 7661769
Pictures of ugly work II 5171784
Just for Jokester #12 1661227
Just for Jokester #13 1360606
Just for Jokester #14 1078673
New Members: Post Here 929615
Pictures of Ugly Work IV 893667
Constructive Criticism 889789
Just for Jokester #11 740152
So let's Play a Game "Who am I ?" 698785
Newest Members
TAHVAC, Moondance, Arvandops, phoneguyben, sundy58
48076 Registered Users
Forum Stats
48076 Members
59 Forums
89152 Topics
609162 Posts

Max Online: 4713 @ 04/02/14 11:57 AM
Today's Birthdays
Fire Eater, HybridRF, skajohnny, tlx, wethackrey
Top Posters (30 Days)
John807 35
hitechcomm 31
hbiss 29
dexman 23
Silversam 19
Coral Tech 18
usedphones 18
justbill 14
Arthur P. Bloom 13
oobie 13
Free Voip phone with every line!
FREE Voip Phone - Click Here!
Ad Spot #4 for sale call 1-800-766-3425
Free Phone Repair Diagnostic

Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2016




Trusted Partners
Sitemap