Previous Thread
Next Thread
Print Thread
Rate This Thread
#608037 - 02/17/17 09:55 PM ACD queue key  
Joined: Oct 2010
Posts: 90
Craig A. Ahrens Offline
Member
Craig A. Ahrens  Offline
Member

Joined: Oct 2010
Posts: 90
Sioux Falls, South Dakota
Is there a way to make the Queue key (831 key) ring?

Executone Isoetec Search Enter Part Number
Executone Isoetec Search Enter Part Number
#608048 - 02/18/17 05:05 PM Re: ACD queue key [Re: Craig A. Ahrens]  
Joined: Nov 2004
Posts: 1,482
nonameyet Offline
Moderator-ESI - Executone
nonameyet  Offline
Moderator-ESI - Executone
*****

Joined: Nov 2004
Posts: 1,482
40 miles North of Phila
You do know what the key is for? Log in to the Queue...Phone Rings...


Brian

Don't let the Shirt and Tie fool you.
#608078 - 02/20/17 02:47 PM Re: ACD queue key [Re: Craig A. Ahrens]  
Joined: Oct 2010
Posts: 90
Craig A. Ahrens Offline
Member
Craig A. Ahrens  Offline
Member

Joined: Oct 2010
Posts: 90
Sioux Falls, South Dakota
Well the 831 key is not a log-in key. The log-in key is an 822 key. The Queue key is an indicator key that lights or flashes based on the number of calls in Queue. If the key is set with the proper sub-code it allows a non-logged in agent to answer calls from that Queue. My question is...can the key be set to ring also?

#608085 - 02/20/17 07:16 PM Re: ACD queue key [Re: Craig A. Ahrens]  
Joined: Nov 2004
Posts: 1,482
nonameyet Offline
Moderator-ESI - Executone
nonameyet  Offline
Moderator-ESI - Executone
*****

Joined: Nov 2004
Posts: 1,482
40 miles North of Phila
my bad, it's been awhile...but, I don't think you can make it ring...


Brian

Don't let the Shirt and Tie fool you.
#608400 - 03/01/17 10:15 PM Re: ACD queue key [Re: Craig A. Ahrens]  
Joined: Oct 2010
Posts: 90
Craig A. Ahrens Offline
Member
Craig A. Ahrens  Offline
Member

Joined: Oct 2010
Posts: 90
Sioux Falls, South Dakota
OH Ya know what? I was using the ACD Conditional Queue Alert feature. I recorded a message in a recorder that said "Call In Queue" and it would page specific phones and play the recording.

#608464 - 03/03/17 03:58 PM Re: ACD queue key [Re: Craig A. Ahrens]  
Joined: Nov 2004
Posts: 1,482
nonameyet Offline
Moderator-ESI - Executone
nonameyet  Offline
Moderator-ESI - Executone
*****

Joined: Nov 2004
Posts: 1,482
40 miles North of Phila
well, There You go !


Brian

Don't let the Shirt and Tie fool you.
#609064 - 03/22/17 04:55 PM Re: ACD queue key [Re: Craig A. Ahrens]  
Joined: Dec 2008
Posts: 247
mc601 Offline
Member
mc601  Offline
Member

Joined: Dec 2008
Posts: 247
Atlanta Ga
You would have to use the page feature as mentioned above.
And to answer the ACD queue key is programmed with a 1+ACD group
102 = group 2

The queue key can be used if it is ringing on another agents phone you have to turn on that in the options.

Pick Up Ringing ACD Call
When an ACD call has been assigned to an agent and begins ringing the agent’s telephone,
the call cannot be answered with an ACD QUEUE key or by dialing 4 7 and the 2–digit
ACD group number. This is how the system operates when the option is programmed N (no).
When the option is programmed Y (yes), calls ringing on agents’ telephones can be answered
with an ACD QUEUE key or by dialing 4 7 and the 2–digit ACD group number. This
option defaults to N.

Don't know it that will help.?


mjc

Moderated by  nonameyet, pvj 

Refurbished Phones & Equipment Search
TARGETED LEADS Telephone Installers, System Installation & Phone System Sales!
Technician Search, enter State or Zip Code
Shout Box
FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
OS Device Manager & Java issue
by PortlandTech. 08/23/17 04:28 AM
OS7400 Won't boot up
by RM SYSTEMS. 08/23/17 01:57 AM
Aspire - Debug Alarms
by telecom guy10. 08/22/17 06:26 PM
ESI CS1000 VoIP troubleshooting suggestions
by ShowMePcap. 08/21/17 10:04 PM
ESI CS1000 SIP trunk resilience options???
by ShowMePcap. 08/21/17 09:41 PM
Who's Online Now
18 registered members (phonemeister, PortlandTech, Mercenary Roadie, Carl Navarro, solochance, Bob3470, ffej010, pvj, Professor Shadow, MooreTel, Arthur P. Bloom, RM SYSTEMS, justbill, newtecky, pdxjim911, jchambers7009, 2 invisible), 362 guests, and 474 spiders.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
Popular Topics(Views)
Newest Members
PBX_Tech, AIS, ricktelx, Russel, pitsinos
48222 Registered Users
Forum Statistics
Forums60
Topics89,579
Posts611,408
Members48,222
Most Online4,713
Apr 2nd, 2014
Today's Birthdays
andgroup, deezaltech23, doc1, Joseph39, mattp1013, ruski, RUSS K., vtscott
Top Posters(30 Days)
dexman 35
hbiss 21
pvj 17
Free Voip phone with every line!
FREE Voip Phone - Click Here!
Ad Spot for sale $299 This spot gets 5 million page loads per month! Call 1-800-766-3425
Free Phone Repair Diagnostic
Website for sale!
Business and website or sale!
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2016




Trusted Partners
Sitemap