Topic Options
Rate This Topic
#608037 - 02/17/17 04:55 PM ACD queue key
Craig A. Ahrens Offline
Member

Registered: 10/18/10
Posts: 89
Loc: Sioux Falls, South Dakota
Is there a way to make the Queue key (831 key) ring?

Top
Executone Isoetec Search Enter Part Number
Executone Isoetec Search Enter Part Number
#608048 - 02/18/17 12:05 PM Re: ACD queue key [Re: Craig A. Ahrens]
nonameyet Online   content
Moderator-ESI - Executone
*****

Registered: 11/21/04
Posts: 1477
Loc: 40 miles North of Phila
You do know what the key is for? Log in to the Queue...Phone Rings...
_________________________
Brian

Don't let the Shirt and Tie fool you.

Top
#608078 - 02/20/17 09:47 AM Re: ACD queue key [Re: Craig A. Ahrens]
Craig A. Ahrens Offline
Member

Registered: 10/18/10
Posts: 89
Loc: Sioux Falls, South Dakota
Well the 831 key is not a log-in key. The log-in key is an 822 key. The Queue key is an indicator key that lights or flashes based on the number of calls in Queue. If the key is set with the proper sub-code it allows a non-logged in agent to answer calls from that Queue. My question is...can the key be set to ring also?

Top
#608085 - 02/20/17 02:16 PM Re: ACD queue key [Re: Craig A. Ahrens]
nonameyet Online   content
Moderator-ESI - Executone
*****

Registered: 11/21/04
Posts: 1477
Loc: 40 miles North of Phila
my bad, it's been awhile...but, I don't think you can make it ring...
_________________________
Brian

Don't let the Shirt and Tie fool you.

Top
#608400 - 03/01/17 05:15 PM Re: ACD queue key [Re: Craig A. Ahrens]
Craig A. Ahrens Offline
Member

Registered: 10/18/10
Posts: 89
Loc: Sioux Falls, South Dakota
OH Ya know what? I was using the ACD Conditional Queue Alert feature. I recorded a message in a recorder that said "Call In Queue" and it would page specific phones and play the recording.

Top
#608464 - 03/03/17 10:58 AM Re: ACD queue key [Re: Craig A. Ahrens]
nonameyet Online   content
Moderator-ESI - Executone
*****

Registered: 11/21/04
Posts: 1477
Loc: 40 miles North of Phila
well, There You go !
_________________________
Brian

Don't let the Shirt and Tie fool you.

Top
#609064 - 03/22/17 12:55 PM Re: ACD queue key [Re: Craig A. Ahrens]
mc601 Offline
Member

Registered: 12/03/08
Posts: 247
Loc: Atlanta Ga
You would have to use the page feature as mentioned above.
And to answer the ACD queue key is programmed with a 1+ACD group
102 = group 2

The queue key can be used if it is ringing on another agents phone you have to turn on that in the options.

Pick Up Ringing ACD Call
When an ACD call has been assigned to an agent and begins ringing the agent’s telephone,
the call cannot be answered with an ACD QUEUE key or by dialing 4 7 and the 2–digit
ACD group number. This is how the system operates when the option is programmed N (no).
When the option is programmed Y (yes), calls ringing on agents’ telephones can be answered
with an ACD QUEUE key or by dialing 4 7 and the 2–digit ACD group number. This
option defaults to N.

Don't know it that will help.?
_________________________
mjc

Top

Moderator:  nonameyet, pvj 
Refurbished Phones & Equipment Search
TARGETED LEADS Telephone Installers, System Installation & Phone System Sales!
Technician Search, enter State or Zip Code
Shout Box

FREE DESI Labeling System Software!
FREE DESI Labeling Software - Click Here!
Most Recent 5 Post
3300 Answer Points
by PhoneN3WB
05:19 PM
How to set up LUADS door phone on IP Office 500 v2?
by Othman
03:30 PM
Charleston and then Home
by Derrick
02:41 PM
Installer Requested in AZ
by usedphones
01:03 PM
Lucent Page Pac D20 help
by EV607797
10:28 AM
Who's Online
32 registered (DND ON, newtecky, OBT, mbhydro, conxtel, justbill, PhoneN3WB, TelDog, mongo5150, paulw, Touch Tone Tommy, Hnas61, JBean3329, Yoda, Dwight, usedphones, oobie, skip555, hbiss, walterv, Othman, msnell, Central Coast Tom, BTS01, Derrick, RONAROUND, Drathus, hitechcomm, www.telcom1.net, royb, 2 invisible), 749 Guests and 602 Spiders online.
Key: Admin, Global Mod, Mod
Tech Support Line 1.800.766.3425
Over the Phone Tech Support for your Phones and Business Phone Systems
(Views)Popular Topics
Ask the person below you a game. 7809932
Pictures of ugly work II 5271788
Just for Jokester #12 1696972
Just for Jokester #13 1394675
Just for Jokester #14 1119052
New Members: Post Here 946640
Constructive Criticism 915326
Pictures of Ugly Work IV 914149
Just for Jokester #11 767128
So let's Play a Game "Who am I ?" 720412
Newest Members
Othman, Vlad93, branmh, C.Ray, AbeC
48128 Registered Users
Forum Stats
48128 Members
59 Forums
89278 Topics
609905 Posts

Max Online: 4713 @ 04/02/14 11:57 AM
Today's Birthdays
DCSteven944, markgoth36, smithstelephones, thedoctorOH1
Top Posters (30 Days)
John807 42
hbiss 39
Rcaman 30
Arthur P. Bloom 22
dexman 21
justbill 19
Silversam 18
Mercenary Roadie 16
hitechcomm 15
nameless 12
Free Voip phone with every line!
FREE Voip Phone - Click Here!
Ad Spot #4 for sale call 1-800-766-3425
Free Phone Repair Diagnostic

Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2016




Trusted Partners
Sitemap