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#609072 - 03/22/17 05:47 PM Toshiba to wind-down it telecom division
aweaver Offline
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Registered: 11/15/04
Posts: 515
Loc: Manheim, PA, US
It looks like Toshiba is about history here in North America.
http://d31hzlhk6di2h5.cloudfront.net/201...on_03-21-17.pdf
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#609125 - 03/23/17 08:15 PM Re: Toshiba to wind-down it telecom division [Re: aweaver]
newtecky Online   content

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Registered: 06/09/05
Posts: 2291
Loc: Irvine, CA US
I wonder how long they will keep their support open. Some of the new systems we recently sold have 5 year software support.
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#609128 - 03/23/17 09:08 PM Re: Toshiba to wind-down it telecom division [Re: aweaver]
Meyery2k Offline

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Loc: Hawaii
They can keep it open for as long as they like but I can only imagine the quality of the support will rapidly degrade as the experienced engineers move on to other jobs.

For certain, they are not going to invest anything into bug fixes, security patches, or product improvement.



Edited by Meyery2k (03/23/17 09:08 PM)
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#609129 - 03/23/17 09:25 PM Re: Toshiba to wind-down it telecom division [Re: Meyery2k]
Andyreed Offline
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Registered: 03/14/12
Posts: 60
Loc: St. Louis, MO
Would they not likely just contract support out to the low bidder?

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#609130 - 03/24/17 12:27 AM Re: Toshiba to wind-down it telecom division [Re: Meyery2k]
newtecky Online   content

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Registered: 06/09/05
Posts: 2291
Loc: Irvine, CA US
Originally Posted By: Meyery2k

For certain, they are not going to invest anything into bug fixes, security patches, or product improvement.



Which is a big deal for some customers
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#609145 - 03/24/17 04:44 PM Re: Toshiba to wind-down it telecom division [Re: aweaver]
hitechcomm Offline
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Great opportunity to go after the installed base.
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#609239 - 03/28/17 10:02 AM Re: Toshiba to wind-down it telecom division [Re: aweaver]
ATechguy Offline
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Registered: 11/26/06
Posts: 567
Loc: Durham/Kaw.Ont,Canada
I guess this doesn't help !http://www.cnbc.com/2017/02/14/delays-confusion-as-toshiba-reports-63-billion-nuclear-hit-and-slides-to-loss.html

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#609501 - 04/04/17 06:32 PM Re: Toshiba to wind-down it telecom division [Re: aweaver]
MnDave Offline

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Registered: 02/03/09
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Loc: Eden Prairie, MN
Another one bites the dust
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#609502 - 04/04/17 07:08 PM Re: Toshiba to wind-down it telecom division [Re: aweaver]
John807 Offline

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Registered: 01/18/07
Posts: 784
Loc: N/W New Jersey
I don't know
My buddies the big Toshiba dealer put out an e-mail saying Toshiba will support them long haul. Their back up offerings are Panasonic and Nec. Personally I'm not a fan of systems that in the past could be had over the counter in any supply house.
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#609503 - 04/04/17 08:41 PM Re: Toshiba to wind-down it telecom division [Re: aweaver]
phonman123 Offline

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Registered: 05/01/04
Posts: 648
Loc: Upstate New York
But John aren't you a Samsung Dealer?

They only sell thru distribution. They saw it years ago.
Look how many people they let go since thy did it.

Accounting
Customer Service
Tech Support

Toshiba was so heavy with support it was great, but not profitable.

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#610311 - 05/11/17 08:44 PM Re: Toshiba to wind-down it telecom division [Re: aweaver]
Meyery2k Offline

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#610404 - 05/15/17 09:30 PM Re: Toshiba to wind-down it telecom division [Re: aweaver]
newtecky Online   content

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Registered: 06/09/05
Posts: 2291
Loc: Irvine, CA US
They also put together an FAQ for Toshiba customers and dealers:
http://www.mitel.com/toshiba
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