|
Joined: Oct 2002
Posts: 723
Member
|
OP
Member
Joined: Oct 2002
Posts: 723 |
Hey gang, Apparently Panasonic messed something up on "CO Call waiting" on Rel-7 (or others as well) Customer has Vers-7 kxtd816, CO call waiting doesn't work properly - cuts off calls- works sporadically--will switch to second caller but when returning to initial caller second or both callers get cut off. Customer stated it worked fine before switching to 816 from 824.- tried various flash timer settings 400ms/500ms ...even 300 and 600...no go. Works fine on SLT consistently
Just happen to have a Vers 7 in inventory - did same tests / flash timers and GET SAME SPORADIC issues! Works fine at home with SLT as well. (Disabled Data Line Security) ANYBODY come across this before on KXTD's? I know they're old now...and most customers have line hunting ...but....
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Feb 2005
Posts: 12,343 Likes: 3
Member
|
Member
Joined: Feb 2005
Posts: 12,343 Likes: 3 |
Maybe I'm a little stupid but I always thought one reason for a multi-line system was so that you didn't have to use call waiting.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
Joined: Jan 2005
Posts: 15,378 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,378 Likes: 13 |
Hal, Panasonic's terminology is a little bit off from the rest of the industry. They refer to call waiting as allowing a second call to ring on a station already in use. There is the option of traditional ringing through the speaker or a beep tone in the handset, but the subsequent call is still handled in the traditional manner.
I believe that the code to activate this is 7311#.
The OP's question really refers to a flash command being sent over the CO line in use, which would apply to CO call waiting. I've seen CO call waiting cause calls to drop, but only on WECO #1 and 1AESS offices. This is because the tone is actually inserted in the talk path, causing a momentary drop in loop current. This certainly causes calls on hold (on most systems) to drop. Depending upon the CO line settings, this can also cause a call in progress to drop. By default, Panasonic systems check for loop current before allowing access to them. The CO Flash timer should be set for 500-600 ms. Setting it higher will minimize nuisance dropping, but will also result in erratic flash command operation.
Ed Vaughn, MBSWWYPBX
|
|
|
|
Joined: Feb 2005
Posts: 12,343 Likes: 3
Member
|
Member
Joined: Feb 2005
Posts: 12,343 Likes: 3 |
Ahh,yeah, Panasonic always had their own language. Avaya calls that abbreviated ringing.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
Forums84
Topics94,284
Posts638,768
Members49,765
|
Most Online5,661 May 23rd, 2018
|
|
2 members (justbill, James D.),
122
guests, and
338
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|