atcomsystems.ca/forum Forums General General Telephone & Systems Information I'm Free !!!

I feel your frustration, we've all been there. But I wouldn't blame the other company as much as I would blame the customer. Every time I've been called to service a system we didn't install, when I ask the customer "what happened to the company that you bought it from" you always get some line of BS that, if you translate, all boils down to the customer doesn't want to pay or they owe money.

Sometimes too, (actually nearly always these days) there will be some idiot in charge that doesn't know a KSU from an iPhone so they never get to see your sticker. So they just Google up a service company when there is a problem.

-Hal

Hal,
What you say is true. Typically when I ask who used to service them I will get an I don't know, that's when I tell them they should find out there might be a maintenance contract in place. If they owe someone else money it's usually evident when we say new clients first call is c.o.d. We will discuss terms after that.

After speaking to other guys in my area, they tell me that the company in question is notorious for doing to other small companies what they did to me.

Many years ago I had two guys start their own telecom business near me. They must of followed me around because all of a sudden I started getting calls from my customers wondering why I didn't tell them I was closing. I found out they were going around to my customers and telling them I was closed and turned the accounts over to them. They even went to covering up my stickers on equipment with their own and taking any info I left at the site. I went to their business and we had a discussion but I never took them to court.

Wow, nothing wrong with legally and ethically going after competitions's customer base, but what they tried to do to you Merritt....that is just wrong!

Tell me about it. You wonder why I hate IT guys? I had a few customers that used the same IT guy. I stopped getting calls from them so I spoke with one of them. Seems the IT guy told them that I worked for him and he fired me. So now he was doing wiring himself and had some hack who probably kicked him back money do the phone work.

-Hal

That's a scumbag person and has nothing to do with IT people in general.

Ok. How about the one that ran all the wiring (phone+data) on a job that I had already contracted for that included the phone wiring? What was the owner to do, make him pull it out?

Or how about the one that shows up on a motorcycle and asks me if I had any wire. A guess a box of CAT6 wouldn't fit in his dumbass back pack. I ran the wiring for that job. This moron tells me one of my jacks is bad. I left at least an 8" tail in each box. By the time this guy came to me after screwing with it there was barely enough for me to install a new jack. I couldn't find any problem with the old jack and the wiring tested OK after I installed it.

I could go on. My experience is they are either incompetent or yeah, scumbags.

-Hal

I had a client where the IT Department door sign read MIS Information. I couldn't help but chuckle every time I walked past.

I guess that was the one honest one.

-Hal