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#611834 - 08/08/17 04:32 PM ESI 60 Business Phone IP version & EHCP  
Joined: Jul 2017
Posts: 10
ShowMePcap Offline
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ShowMePcap  Offline
Member

Joined: Jul 2017
Posts: 10
Naperville, Illinois
Hi,

I am still trying to track down an odd symptom on our ESI 60 Business Phones [IP version].

Background Info:

We have an ALL IP ESI Communication Server 1000 with dedicated voice VLAN that EHCP typically instructs the phones [60IP] to use for voice.

I say typically because if a person moves their phone from on area of our office to another they frequently see the following on their display:


VER 4.05 z3.2.06
MAC:00304Dxxxxxx
^EP CRC:540F



Additional testing:
1) If I move the phone back to the original location the phone usually reconnects to the CS1000.
2) Also sometimes unplugging the 60IP for a long period of time allows the phone to connect in the new location.
3) Taking a new 'out-of-the-box' 60IP finds the CS1000 immediately and requests a password to join it to the phone system.

Is there a chance this is a 'known' issue and maybe covered in the latest update to the CS1000?

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#611835 - 08/08/17 04:50 PM Re: ESI 60 Business Phone IP version & EHCP [Re: ShowMePcap]  
Joined: Feb 2006
Posts: 1,708
Rcaman Offline
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Rcaman  Offline

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Joined: Feb 2006
Posts: 1,708
Pittsburgh, PA
When you move the phone and plug it in, press and hold the Program button. When you see the MAC Address come up, release the Program button. Select LOCAL and save. It will work.

Rcaman

Last edited by Rcaman; 08/08/17 04:51 PM.

Americom, Inc.
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#611836 - 08/08/17 05:22 PM Re: ESI 60 Business Phone IP version & EHCP [Re: ShowMePcap]  
Joined: Jul 2017
Posts: 10
ShowMePcap Offline
Member
ShowMePcap  Offline
Member

Joined: Jul 2017
Posts: 10
Naperville, Illinois
@Rcaman

Thank you , Sir!

#612044 - 08/19/17 02:12 AM Re: ESI 60 Business Phone IP version & EHCP [Re: ShowMePcap]  
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Posts: 7
ricktelx Offline
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ricktelx  Offline
Member

Joined: Aug 2017
Posts: 7
New Jersey
Don't even waste your time with this piece of garbage because you're fighting a losing battle

#612096 - 08/21/17 02:12 PM Re: ESI 60 Business Phone IP version & EHCP [Re: ShowMePcap]  
Joined: Feb 2006
Posts: 1,708
Rcaman Offline
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Rcaman  Offline

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***

Joined: Feb 2006
Posts: 1,708
Pittsburgh, PA
That is your opinion and you are entitled to it, however, the problem described has a very simple resolution. Just because you have had a problem with the product doesn't mean the product is bad. Which system do you sell and install?

Rcaman


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