web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#611798 08/07/17 10:17 AM
Joined: Nov 2001
Posts: 461
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 461
Likes: 1
I'm having trouble keeping the correct time on the UCM. My phones are good. After a boot the time is correct, after an hour the time goes 4 hrs. ahead. NTP server is enabled, server is us.pool.ntp.org I don't understand what options 2 & 42 do but I've played with those setting combinations. In NY and my time zone is eastern. What am I missing? Thanks

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Dec 2005
Posts: 9,162
Likes: 8
Spam Hunter
*****
Offline
Spam Hunter
*****
Joined: Dec 2005
Posts: 9,162
Likes: 8
I don't know anything about Aastra systems, so, this is a very general question.

Does the system sync the ToD clock via the time stamp received with Caller ID records? Avaya made a change to the Partner ACS to allow the ToD clock to do just that. Ended up having to create an override in a subsequent release due to alternate service providers were sending the incorrect time stamp for the time zone, thus messing up the displayed time on system phones.


I Love FEATURE 00
Joined: Nov 2001
Posts: 461
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 461
Likes: 1
No. Its using the NTP server.

Joined: Nov 2001
Posts: 461
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 461
Likes: 1
A little help would be appreciated.

Joined: Aug 2006
Posts: 1,795
Likes: 10
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,795
Likes: 10
I had a similar issue with my desk phone being 4 hours off, but my Grandstream phone is connected to a 3CX IPPBX. My problem was a configuration issue in a profile. In your case, double check settings in your Global Profiles, model templates and individual phone templates. As you make settings in each, from Global to individual phones, behavior can change, and not always for the better. Generally, it's best to set time config in the Global profile and avoid changing it at the model and extension level. This keeps every extension and device on the same time schedule.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Joined: Nov 2001
Posts: 461
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 461
Likes: 1
My phones are keeping the correct time, it's the UMC that is 4 hrs. ahead. When I reset it, it comes back with the right time and then within an hour it goes 4 hrs. ahead.

Joined: Aug 2006
Posts: 1,795
Likes: 10
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,795
Likes: 10
MAke sure your UCM is properly configured for Auto time update. Is your UCM getting an address DHCP, or have you assigned a static address? Maybe the UCM is getting it's time from a poorly/ misconfigured switch or router.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Joined: Nov 2001
Posts: 461
Likes: 1
teleco Offline OP
Member
OP Offline
Member
Joined: Nov 2001
Posts: 461
Likes: 1
UCM is DHCP auto update info is in my original post..The phones are getting time from the NTP.server.

Last edited by teleco; 08/18/17 12:38 AM.
Joined: Aug 2006
Posts: 1,795
Likes: 10
Moderator-Iwatsu
*****
Offline
Moderator-Iwatsu
*****
Joined: Aug 2006
Posts: 1,795
Likes: 10
I'd be happy to take a quick look. PM me with remote access details, if available.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
Joined: May 2013
Posts: 18
Member
Offline
Member
Joined: May 2013
Posts: 18
I use ntp.ipvideotalk.com
Check Option2
Check Option42

California gmt-8

Under NTP Server

Enable NTP No check in the box

Doesn't sound like your using the Global Policy's or Templates Correct?

What version firmware are you on


Phone System Repair and Relocation in The Los Angeles Area.
Do It Right The First Time
http://www.itwiretechs.com

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,710 CTX100 install
186,795 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
1 members (Toner), 161 guests, and 240 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5