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#611333 - 07/19/17 05:44 AM in SV8500 , call forwarded calls to operator are NOT displayed by smdr  
Joined: Nov 2006
Posts: 255
Lee07 Offline
Member
Lee07  Offline
Member

Joined: Nov 2006
Posts: 255
Amman
Hi
In SV8500 system, if any user call forwards his phone number to the operator, this call can NOT be displayed by smdr tool. but when forwarding to another phone number it is displayed.
Can any one help?
Regrads


Lee
NEC Telephone Equipment Search
#611382 - 07/21/17 02:21 PM Re: in SV8500 , call forwarded calls to operator are NOT displayed by smdr [Re: Lee07]  
Joined: Mar 2014
Posts: 231
helpifican Offline
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helpifican  Offline
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Joined: Mar 2014
Posts: 231
NC
Are you using the NEC SMDR tool? If so, it may not be designed to show SMDR from the operator. Try looking at the raw data string.

#611443 - 07/24/17 11:37 AM Re: in SV8500 , call forwarded calls to operator are NOT displayed by smdr [Re: helpifican]  
Joined: Nov 2006
Posts: 255
Lee07 Offline
Member
Lee07  Offline
Member

Joined: Nov 2006
Posts: 255
Amman
Thank you for your post
I tried some other tools, but that didn't help.


Lee
#611859 - 08/09/17 03:02 PM Re: in SV8500 , call forwarded calls to operator are NOT displayed by smdr [Re: Lee07]  
Joined: Nov 2006
Posts: 255
Lee07 Offline
Member
Lee07  Offline
Member

Joined: Nov 2006
Posts: 255
Amman
we are using MA4000 expense management , and we face the same issue...!


Lee

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