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#611913 - 08/12/17 08:16 PM 'Camp On' displays instead of Caller ID  
Joined: Apr 2005
Posts: 122
Keyset6 Offline
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Keyset6  Offline
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Joined: Apr 2005
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Vernon, CT, USA
On an ECS with 408 cards the customer got the Camp On display on line 1. I swapped trunks (loop start from cable co.) and line 1 still showed Camp On, while line 2 did show the CID. Reset the 408 card, then it was working for about a day on line 1. It's happening again - according to the customer's history we have I believe an entire system reset was done in 2015 for the same trouble, scheduled automatically after hours. I wonder if that's the only remedy, or could the 408 card be n/g?

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#611923 - 08/13/17 01:49 PM Re: 'Camp On' displays instead of Caller ID [Re: Keyset6]  
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JBean3329 Offline
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How are incoming calls processed? Are they DIL to a group, sent to an auto attendant or sent to an extension?

Does this show up on the display at random times, or is something else triggereing this?


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
#611927 - 08/13/17 11:53 PM Re: 'Camp On' displays instead of Caller ID [Re: JBean3329]  
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Keyset6 Offline
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Keyset6  Offline
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Joined: Apr 2005
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Vernon, CT, USA
Auto attendant answers first. I just thought of this - when pressing the USAT (not sure I have the term right - it displays a log on the phone of all calls into the system) I'm quite sure every CID displayed, never saw Camp On when pressing * to scroll backwards. I believe it is consistent just on line 1 (A CO appearance on the phones)- at least that's how it was last week. They've reported that the trouble returned, so I assume it's the same, will find out when I go on site.

#611939 - 08/14/17 07:27 PM Re: 'Camp On' displays instead of Caller ID [Re: Keyset6]  
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Keyset6 Offline
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Keyset6  Offline
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Joined: Apr 2005
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Vernon, CT, USA
Went to the site today - customer said it hasn't happened since Friday. Made many tests calls, could not reproduce the trouble. Being new to Iwatsu I now know there's an automatic system reset feature, This one is set for 4a.m. daily. Maybe that cleared the trouble? But last week the trouble occurred for a few days until I reset the 408 card. I wonder if like Rolm systems - the system will not reset if there's at least one active connection. I'll try it in the shop PBX.

#611940 - 08/14/17 08:18 PM Re: 'Camp On' displays instead of Caller ID [Re: Keyset6]  
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JBean3329 Offline
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JBean3329  Offline

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Depending on your voicemail settings, 'Camp On Call' can be a normal indication from a call transferred by the voicemail system. Normally it would depend on whether the call was transferred to a direct extension or to a hunt group, but in an case it doesn't necessarily mean something is wrong.


Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

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