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#611783 - 08/06/17 02:30 PM CIX-100/IVP8 - Personal Ext. Greeting  
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DD782 Offline
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DD782  Offline
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Yakima, WA
Setting up VM - always goes to main greeting never to personal Ext. greeting. Pressing Int. 250 plays main greeting and then keeps looping over and over. 250 is my pilot # with 251 & 252 as my assignments to that group. These are set up in the VM as extensions. CF is set up for 250 and no answer in destination 1. Individual station data is set for destination 1 on Day 1, Day2 & Night. VM MW Center Port set to 250. Three Ext. have their VM set up on them. Can't get any of them to go to their personal Ext. greeting. PLEASE tell me what I have left out. THANKS for any help.

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#611796 - 08/07/17 02:07 PM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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Steve Mull Offline
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Check VMID for the stations not working

#611815 - 08/08/17 02:45 AM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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DD782 Offline
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Yakima, WA
VMID #'s = The Ext. #'s Didn't solve the problem. Thanks for terying

#611818 - 08/08/17 05:00 AM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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newtecky Offline
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Do all of the phone extensions ring to the main greeting?

Sounds like an integration problem. Do you know the type of Integration you are using?
SMDI with an IVP8 would require a BSIS card on the processor, plus a DB9 pin to RJ12 adapter and 6 wire modular line cord.
DTMF would be the option without a serial connections.

#611889 - 08/10/17 11:25 PM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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DD782 Offline
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Yakima, WA
Location 580 is not holding the settings. The drop down list in 580 shows eight VM Ext.. and I have only two. Voice mail hunt group has only two. The Hunt Group # doesn't show up in location 580. Is that right? I installed the BSIS card and followed the setup for digital extensions using SMDI. Still can't get individual VM ext. to answer.

#611893 - 08/11/17 04:19 AM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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Motohead Offline
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St. Louis MO
did you set the plug n play in the ivp8 to SMDI 3 digit also in the ivp8 configuration set the "SMDI base port" to 251 (I think may be 250 though cant remember) check your notification strings in the IVP8 see if their using SMDI 3 digit for message lights that will tell you if the voicemail is looking for DTMF integration or SMDI integration

#611916 - 08/12/17 10:35 PM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: Motohead]  
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newtecky Offline
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Originally Posted by Motohead
did you set the plug n play in the ivp8 to SMDI 3 digit also in the ivp8 configuration set the "SMDI base port" to 251 (I think may be 250 though cant remember) check your notification strings in the IVP8 see if their using SMDI 3 digit for message lights that will tell you if the voicemail is looking for DTMF integration or SMDI integration


I forgot about Plug n play. I think it was the 2nd or 3rd time I used it, the Plug-n-play ruined a brand new IVP8 R2. It messed up the com ports so I could not log back in. I called tech support and at one point they made the comment "maybe you shouldn't use plug and play". I RMA'd the brand new VM and I never used it since.

For the LVMU and GVPH I believe 220 is the default base port for SMDI. Ext 250 is the hunt group extension in a CIX 40. I don't think the SMDI base port is setup by default on an IVP8, but as I mentioned, I never use plug-n-play. You just need the PBX type to SMDI and set the base port.

#611917 - 08/12/17 10:56 PM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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DD782 Offline
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Yakima, WA
I defaulted the CIX-100 and started over. Do I need to set up Station ports for voice mail? I tried setting them up as SLT and voice mail. Then I was able to set up a VM hunt group with 250 as my pilot and 251 & 252 as members of that group. Also do I need to set up in the IVP8 the voice mail ports 251 & 252 as users? Still not getting VM to work. I am using a BSIS card with port 1 hooked to port 1 on the IVP8. I hope someone can see something I can try. THANKS, LYLE ----- P.S. I have set up 579 & 580.

Last edited by DD782; 08/12/17 10:58 PM.
#611920 - 08/13/17 06:35 AM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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newtecky Offline
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SMDI with an IVP8 isn't very easy. The first time I installed one I think it took like 30-45 minutes to get it working, with the help of a manual and another experienced tech. There is a lot that has to be done right for it to work. Generally providing programming instructions in the open forum are frowned upon by the board moderators, but here are all the things you need to have to get SMDI working on an IVP8

BSIS card
6 pin cable and DB9 modular adapter connected to the right BSIS and serial port
I/O devices configured for RS232 with the correct baud rate (default baud is usually correct)
SLT ports setup as Voicemail ports
Hunt Group with extension
VM ports setup as SMDI
Extensions set with center port and VMID codes

Voicemail setup with PBX type with SMDI
SMDI base port set (1st SLT port)

If any of the settings are incorrect and the voicemail doesn't know where to send the call, it goes to the default main greeting.

Also, BTW, I am sure if you look at your extensions you probably have 8 SLT ports set as Voicemail ports after initializing. The PBX just assumes that all 8 port work because it doesn't know how many ports are licensed on the IVP8.

#611926 - 08/13/17 10:59 PM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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DD782 Offline
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Yakima, WA
Thanks for all your tips, still no VM. I can't see where to set the SMDI base port you mentioned to the 1st. SLT port. When I dial 250 VM pilot port I see the IVP8 light up port 1 and then status light flashes orange and resets to green. The phone has no dial tone it flashes the 250 and hangs up. I don't hear any message on the phone.

#612069 - 08/19/17 08:18 PM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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DD782 Offline
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Yakima, WA
Can someone PM me if they don't want programing in the open forum -- still need a little help -- school is starting and I need to get this working -- Thanks, Lyle

#612070 - 08/19/17 08:35 PM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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newtecky Offline
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Irvine, CA US
Just a couple of important questions.
Have you logged into the IVP8 using Stratagy VM software?
Do you know which version of IVP8 you have, R1 or R2? The R1 has a beige faceplate.
You mentioned that you connected the serial cable to com port 1. On the R1 this is correct. On R2 it should be com 2. This is the opposite port that is used to manage the system.

The CTX type and the SMDI base port are configured in the IVP8 configuration. You will need to configure these settings if you want SMDI integration to work. You may still be able to get DTMF integration to work becasue there is less setup involved.

#612073 - 08/19/17 09:22 PM Re: CIX-100/IVP8 - Personal Ext. Greeting [Re: DD782]  
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DD782 Offline
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Yakima, WA
I can log into the IVP8 - (Version 1) with my computer and VM software. Ext. 200 thru 231 are set up as reg. Ext using an H after the #'s. Ext. 251 & 252 are set up as VM ext.


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