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#612294 08/31/17 08:05 AM
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I swapped out the processor and SD card. When system came up in default the caller ID passed through, when I loaded the customer Database, caller ID stopped working. Activity screen does not show CID when call hits auto attendant. So i'm thinking it's a corrupt database. Should I reprogram from scratch?

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Check the trunk ports programming, then the station display programming before you start all over.


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Thanks, MMC 119,312,414 all set correctly. I'm thinking I'll program the phone system side first, see if that works, then upload the voicemail.

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PSTN or PRI?

Does the CID appear on the handsets and/or in the SMDR?

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Regular lines connected to a 4TRM card. Not sure about the SMDR but CID is not appearing on the activity log. The display on handsets shoe "no cid received"

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Do you have a BUTT set or a cordless which displays CID you can connect to the lines to prove that carrier is sending CID?

I brought a BUTT set with a display just for this issue, came in handy a couple of times to prove to the customer that it was the carrier who was wrong, and not a fault with the pabx.

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Have you told system it needs cli for lines in mmc 425

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mmc 425 in North America isn't used

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Thanks Pvj we have to set 425 to make cli work on lines in uk

Must be a different mmc in states

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Nameless, I do receive CID on the trunks before the system.

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