web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#613201 10/11/17 03:48 PM
Joined: Dec 2003
Posts: 2,086
Former Moderator-Nortel
OP Offline
Former Moderator-Nortel
Joined: Dec 2003
Posts: 2,086
I had a new customer call me today.
They have a CICS 2.0 Norstar.
They have had this for over 15 years - so it is not that they don't know how to use it.

They have been using the Auto Attendant in the system not any Voice Mail Unit.
At night they turn the NON-BUSINESS setting ON.
When they come in the morning they turn it off.

Recently when they turn it off, it says that it is off, but it still answers for NonBusiness.
They have to do it a second time or sometimes a third time for it to turn off.

Any ideas on this one? I have almost never worked with internal AA.
When I did it was SO long ago I don't remember.

Customer was asking if this is a sign the system will die.

I appreciate any input, feedback, or something to try.

Jim



If CON is the opposite of PRO
Then what is the opposite of Progress?
Nortel Phone System Service
VoIP Demo

Nortel Phone System Service in Canada


Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.

Joined: Apr 2005
Posts: 2,498
Likes: 2
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,498
Likes: 2
I don't recall internal AA on these systems.

This issues could be simple as the button on the controlling phone going bad. Move the feature to a different button.


We get old too soon, smart too late
Joined: Dec 2007
Posts: 386
Member
*****
Offline
Member
*****
Joined: Dec 2007
Posts: 386
Yea, it might be a sign! ha I believe it was called "System Answer", wasn't it? I know we have an old 2.0 guide, if I can find anything on it I will send it to you.

Rick


BTS
Joined: Jun 2006
Posts: 8,732
Likes: 2
Moderator-Nortel, Computers, General
*****
Offline
Moderator-Nortel, Computers, General
*****
Joined: Jun 2006
Posts: 8,732
Likes: 2
Try doing a reboot...


Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons".
Dave. (CTUB) Canadian Techs Use Bix!

Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,706 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
3 members (Curlycord, JBean3329, mongo5150), 107 guests, and 255 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5