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When trying to remotely connect to a couple of our clients' OfficeServe systems using Device Manager, we are getting a popup that states 'Using Installation Tool...' Even if an incorrect password is entered, this popup appears.
I try to connect to this same site using IT Tool, but get the same error popup message.
The sites that we are having an issue with have been accessed remotely earlier in the week. Thoughts on what is causing this???
Thanks-
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I was onsite to troubleshoot an SD card issue at one of the sites and rebooted the system. Tried to access the system using DM while onsite but received the 'Using Installation Tool...' error message but I was able to access programming through the phone.
Still have an additional site that we are having the 'Using Installation Tool...' popup. Anybody else had this issue? And was there any cause?
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What systems and what s/w level?
Last edited by John807; 11/14/17 11:33 PM. Reason: Spelling
John 807
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The system is an OS 7100 and software is 4.99.
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Are you trying to use IT Tool on the newer s/w systems as well? That's a no no there. Have you tried having them reboot the system and then you use just DM to access programming? I stopped using IT tool once DM came around as it works on older versions of most systems, except the old mp40 and mp20 or mcp software.
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Initially I tried to use DM to access the system but tried IT Tool after trying. Received the same 'Using Installation Tool...' popup when using IT Tool.
We have another site with the same issue- OS 7200 running s/w ver.4.80. I have not been out to reboot this system so it is still giving the 'Using Installation Tool...' popup.
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Hi BizTel I just used DM 4.99 on an mcp 20 4.40d with no issues. Thought I would just pass it along in case it's an improvement.
Thanks
John 807
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I also have the same problem OS7200 ver. 4.92
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@John807 I was more referring to the systems you had to run the apache tomcat for.. I think it was the s/w versions previous to 4.30... That's when they moved to IT tool.
@mtnman What did you try doing first that caused this issue to show up? Did you just try with DM? Do you have any old software on the SD card still?
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the system was only 2 months old, I was trying to make some changes remotely and get using IT Tool. I have this problem on another site so I know that a system reset fixes the problem for a while. Someone trying to hack the system?
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