web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Dec 2009
Posts: 3
Member
OP Offline
Member
Joined: Dec 2009
Posts: 3
Hopefully someone here can help out with this issue. I've looked in this forum several times for answers and 90% of the time I've been able to solve the problem. So I'll start this off with a big THANK YOU to the experts here that have helped in the past. Now for the problem: My Axxess system is no longer forwarding voicemails to email. I've looked in the email server SMTP logs and there is no connection attempt being made to the Exchange server anymore from the VPU. I am able to log into the VPU and see that I am able to ping the exchange server so I know that the server itself can reach the email server.

I went ahead and verified the email server settings (POP/SMTP) and even reset the password to the gateway. Still no emails being sent. One question I do have is how do you monitor the VPU's attempt for an attempt to make an SMTP server connection? Is there a log file somewhere for this? Is there a way to tell if the SMTP service is even running on the server? Running system version 11.010. Thank you in advance for any and all assistance!

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Dec 2009
Posts: 3
Member
OP Offline
Member
Joined: Dec 2009
Posts: 3
Ok, think I have figured out what the problem is. Exceeding the 5 licenses that are currently installed. We thought the vendor had put the 25 pack in but apparently not so we have to address that. In the meantime, I've scaled back the users configured for unified messaging to 5, but I am still seeing Email gateway not initialized in Avdapmon. Any ideas as to how to kick start the gateway?

Joined: May 2007
Posts: 65
Member
Offline
Member
Joined: May 2007
Posts: 65
Chris,

Are you using a VPU (Voice Processing Unit - NT or Win2k) or EM (Enterprise Messaging)?

Are you doing any inbound or outbound faxing?


Moderated by  Stix1 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5