atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Call Center Suite and Abandoned calls

Any call that terminates before being answered by a person is considered an abandoned call. Where are you seeing an abandon that is causing you issues? General call reports? ACD reports?

the thing is that i don't get abandon numbers because the report(calls completed by extension) (and i put in the hunt group number) shows calls are being answered by the two CRAs that are programmed for that hunt group. These are the only two CRAs that show up as "call answered" when I run the report. Other hunt groups with different CRA programing do not show that. So I was trying to delete those two CRAs from the Data Manager to maybe make the phone system see that it is supposed to consider them as "not answered" but it still does it even thought the options are checked correctly.

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I even tried deleting the hunt groups from the data manager and restarting but no dice.

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I've had the same issue. Mitel suggested placing the CRA in the filter as to not include. I don't know what it's called, the symbol when typing Shift \. The CRA would be put in the filter as so, "|2151". Unfortunately, it removed a bunch of true calls as well. Mitel had no further answers on the matter.

that sucks. I will try that and see what happens.

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