Topic Options
Rate This Topic
#66381 - 07/18/11 04:25 AM SYS ALARM #101 Intertel Axxess 9.1
spyder1125 Offline
Member

Registered: 05/11/10
Posts: 47
Loc: Long Island, NY
Hello, I have an Intertel Axxess 9.1 system, and the admin phone shows a SYS ALARM #101. When I clear it, it comes back with 5 seconds every time.

How do I find out what this alarm code means?

I have the Inter-Tel Service Manager, and a Intertel Diagnostics Monitor, however neither are configured. I see there is an option to E-mail, so how would I configure it to do that so I'm aware of any problems with the system?

Thank you in advance!

Top
1-800-766-3425 Buy & Sell Equipment
#66382 - 07/18/11 05:29 AM Re: SYS ALARM #101 Intertel Axxess 9.1
DND ON Offline
Member

Registered: 05/06/09
Posts: 946
Loc: Connecticut
Alarm 101 is a station lock-out due to excessive data errors. You can pull an error log and figure out which circuit is bad. It could be a bad jack, cable, keyset, or (rarely) a bad card.

Diagnostic Monitor is simple. Open the utility, click on Message Print and enter the CPC IP address. Alarms will be shown without pulling the error log.

Service Manager is tricky – there’s no way I can describe how to configure it. If you can find or download a manual, it’s worth the effort. It took me days to get mine configured properly, but the email alerts are great.

Unfortunately, Inter-Tel never gave this product the support it deserves.

Top
#66383 - 07/18/11 05:35 AM Re: SYS ALARM #101 Intertel Axxess 9.1
spyder1125 Offline
Member

Registered: 05/11/10
Posts: 47
Loc: Long Island, NY
Thanks, I figured out that the COM port was wrong, it was sharing it with the SMDR Monitor for TAPit. I changed it and seems to be working. Then I found out which phone was having the problem once hte logs started generating. Thanks DND ON!

Top

Moderator:  Stix1 
Equipment Search, enter part number
Technician Search, enter State or Zip Code
Signup for our Top Telecom Sites Search!
Shout Box

ShoreTel Repairs & Equipment Sales 1-800-766-3425
Paid Leads - Guaranteed money in your pocket!
INSTALLER REQUESTED IN NC
by mickeyme
04/18/14 11:48 AM
INSTALLER REQUESTED IN PA
by mickeyme
04/10/14 12:00 PM
INSTALLER REQUESTED IN WA
by mickeyme
04/08/14 04:32 PM
INSTALLER REQUESTED IN MN
by mickeyme
04/08/14 03:13 PM
INSTALLER REQUESTED IN NV
by mickeyme
04/07/14 06:27 PM
Most Recent 5 Post
Tadarin system acting strange
by NWA Telcom
09:25 AM
Possible corrupt mailbox?
by EV607797
08:36 AM
Dterm 80 IPKII Make phone ring as operator
by hmarlow
08:36 AM
Toshiba Strata CHSU40A2 IP Business System/Change Names
by Nice Ring
05:20 AM
.Convert Analog Handset To IP
by justingoldberg
03:00 AM
Who's Online
68 registered (gigabytesigns, Wattheheck, Rcaman, upstateny, justbill, jknichols, First Point Inc, MnDave, mtruffa, MooreTel, skip555, dexman, Steph02, jab1780, satheesh, ampleworks, yeme, Professor Shadow, KaiserBgeleien, smithdj, Jadix, wh8428, jeffmoss26, mdaniel, Touch Tone Tommy, bmreen, hmarlow, Derrick, NWA Telcom, Genesiscomm, Mars, JasonRy, broly, teleco, dans, Silversam, Toolie, STS E, Rod T, mongo5150, Onesource Telecom, Keighlar, hossin, TelcoBoy, jimmy29, imn2fx, lakestelecom, JBean3329, phonman123, stepswitch, Hofman telekom, hitechcomm, newtecky, justingoldberg, Old blond hippity hopping Bunnie, nameless, Barrontel, bclark, brokeda, Mercenary Roadie, telecom guy10, ffej010, paulw, davetel, Carl Navarro, 3 invisible), 952 Guests and 93 Spiders online.
Key: Admin, Global Mod, Mod
(Views)Popular Topics
Ask the person below you a game. 2894146
Pictures of ugly work II 2025861
Just for Jokester #12 709962
Just for Jokester #13 613684
New Members: Post Here 446450
Pictures of Ugly Work IV 408508
Constructive Criticism 393022
Just for Jokester #14 347890
Pictures of Ugly Work V 269688
Just for Jokester #11 246558
Newest Members
audiorod, ScottMorehead, hossin, mrtburnett, NovaSom
45996 Registered Users
Top Posters (30 Days)
dexman 52
MooreTel 49
justbill 39
nameless 37
hitechcomm 33
Rcaman 31
brokeda 30
jeffmoss26 29
mickeyme 29
Derrick 29
Tech Support Line 1.800.766.3425
Forum Stats
45997 Members
58 Forums
81851 Topics
570302 Posts

Max Online: 4713 @ 04/02/14 11:57 AM

Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
Copyright Sundance Communications 1998-2014
Copyright Usedphones.com 1996-2014


Phone Repair Services