atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems time/date set on vs r1

im stumped. custoner has a partner ll r3.1 with a vs card r1 in last slot. the phones have the correct time but the vm doesnt. cant find a way in my r4 manual to set time and date. i poked around in admin programing but is seems quite limited. anyone know how to set the time and date. there must be a way. thanks dave

The VS get it's time and date from the switch, re-enter the correct time and date and see if that doesn't straighten it out.

Davetel
I have the same thing with a 2 cabinet pII
IT previously had a vs mail and no complaints

we swapped to a messaging and the time issue surfaced.

I have reset time on system numerous times
and they never match.

I think there are previos posts about this
i will see if i can find them .


[This message has been edited by KENB (edited August 22, 2005).]

Check the extensions in Hunt Group 7, make sure ONLY the VM ports are there. Especially of there is a rouge extension with a lower extension number than the 1st VM port. The VS mail uses the 1st port to get the Time/Date, and also the Day/Night mode.

Oh, and I can never remember off the top of my head which release Partner Plus/Partner II you need to have for VS mail, as opposed to the old external mail.

I have had the same problem in the past with puting the newer mails with older systems.

But resetting date and time always have worked.

Not so long ago I put Partner Messageing R.6 on a Partner Plus or Partner 2 (can't remember). I tried to get customer to up-grade control unit, but they said it had worked well for them for the last 15 years and they did not see why to up-grade now.

And it still did what they needed it to do.

But anyway resetting date and time in programing of the Partner fixed the problem.


Hope this helps,

Tommy

3.1s

Thanks Ken - I'll put that in my memory bank for future.

well then i will give it a shot. thank you for all the help. dave

I don't think the Partner II R3.1 will update the VM. I believe it has to be at least a 4.0 or 4.1.