atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Using two operators with DID main number

stay away from qcc. use d.i.d. to a call group with two direct line consoles as members

why not just use a vdn ?

Been there and here was my solution.We sent all calls to AA and then used a adjunct # with 10 SA keys and a selector code to send the calls to that adjunct and SSA's on the phones and then have the calls cover to voicemail and make the adjunct a AA mailbox to a different AA than the Main AA and record instructions there to either retry the operator or leave a voicemail.

But operators can't have SSA buttons, and only operators can have DSS's. If they didn't need the DSS, and they could make their "operators" non-operator extensions, that would work great.

So what happened here?
I have PRI"s, DNIS "7200",
Coverage group (CG) "7200" has 12 members with group(all) ring. This is "day" mode. and is working.
I want the Merlin Mail to answer in "night" mode.
I can't get it to work.
I tried overflow in coverage group to 777 (VM) and 4 rings. Nope
Tried Night service, wouldn't accept what I wanted to do, or didn't work.
The system has six(6) ATTENDANTS!
Only one answer point; the other five just need DSS keys to monitor employees.
Do I need to put night keys on all six phones?
And do they all have to be switched for day and night?
Some of the ATTENDANTS are in the "CG" 7200 group, and most members are ETR's
Calls are normally answered quickly in DAY mode, but the AA should never answer in day mode on that DNIS/DID.
Will changing the DNIS to a real T/R single line set work if it was used to forward to a coverage group? (Live=day 777vm=night.

This thread is a year and a half old! I think you would get better results starting your own topic! Please do it.

-Hal

If you are talking about Magix the only you have to do is assign 777 to be the answer point at Night service for the main Operator's extension(100). Then assign PRI Pool for the same operator to ring into Night service. Not DNIS 7200 but Pool(70). As soon as you press Night button AA will pick up. Your schedule have to follow switch mode or switch and business.

Vad, what don't you understand about my asking the poster to start his own thread?

-Hal

I understood everything but he didn't started and expected an answer. So what's wrong with that?

No new thread, no answer. Easy enough, no?

It's not reasonable for people to have to read through 16 year and a half old posts to get to something posted today.

-Hal