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#86488 09/28/07 06:33 AM
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krazie Offline OP
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Hey guys, I have a customer who has trouble dialling 1-800 numbers. This problem just started happening when one of their trunk providers stopped providing 1-800 access. I have now routed calls thru another T-1 which has 1-800 access, yet when dialling over that trunk group, I get the message "you have dialled a number to which long distance charges apply, please dial the digit 1 and then your number". This makes no sense to me, as I am using the same ars entry, just changed route-patterns. Below is a list trace if it helps. BTW I already tried inserting a 1 in the route-pattern to no success.


13:18:16 term station 45 cid 0x1b4e
13:18:16 dial 918008722881 route:PREFIX|FNPA|ARS
13:18:16 term trunk-group 2 cid 0x1b4e
13:18:16 dial 918008722881 route:PREFIX|FNPA|ARS
13:18:16 route-pattern 4 preference 1 cid 0x1b4e
13:18:16 seize trunk-group 2 member 21 cid 0x1b4e
13:18:16 Calling Number & Name NO-CPNumber NO-CPName
13:18:16 Proceed trunk-group 2 member 21 cid 0x1b4e
13:18:20 idle trunk-group 2 member 1 cid 0x1b4e

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#86489 10/01/07 12:18 AM
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Can you post your route pattern? I would start by making a change the pfx mrk on your route pattern.


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#86490 10/01/07 01:04 AM
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Liguiedvw is right...please post "route pattern 4" so we can take a look.


Bob Wells
WellComm, Inc.

"As long as nobody's dead or in jail, it can't be all that bad ! "
#86491 10/01/07 05:02 AM
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krazie Offline OP
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Sorry guys for the delay

display route-pattern 4 Page 1 of 3
Pattern Number: 4 Pattern Name: 1800
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 2 5 n user
2: n user
3: n user
4: n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 3 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none

#86492 10/01/07 05:59 AM
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I would first enter the home area code in the NPA and enter a 1 in the pfx mrk.

You should be using a prefix mark for all routes that are not TIE trunks.


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#86493 10/01/07 06:04 AM
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krazie Offline OP
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the site seems to not like my pastes, here it is again.... with the changes ... and the same result.\
https://pastebin.com/m3013c92c

#86494 10/01/07 07:35 AM
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In your ARS table, what call type do you use for 1800? fnpa?


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#86495 10/04/07 06:50 AM
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krazie Offline OP
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yes, fnpa... sorry for the long time in between responses.

#86496 10/04/07 08:46 AM
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I don't see any reason why this shouldn't work. I would try another prefix mark first. If still no go, then I would open a ticket with the provider of your T1. The call is hitting the trunk but for some reason the trunk doesn't like it.

Valid enteries for prefix mark are 0 through 4.

Also try removing the area codein the NPA. I know I said to put it there, but try it without it as well.


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#86497 10/05/07 12:45 AM
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krazie Offline OP
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Thanks, I have tried all that and still no dice.... I had a ticket open with the T carrier since the problem began, seeing as there were NO changes made to the 8720 when it stopped working.


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