atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems want to insert 1 ars after dialing access code g3si v6

Customer has g3siv6.just installed isdn-pri for long distance .He would like to dial access
code (80) then 10 digits.I'm trying to find where I can program switch to insert a 1 for the long distance.I've changed prefix in the route pattern from 1 to 2 didn't work
any suggestion would be appreciated



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When you say cust wants to dial (80) to make this call is that the truck access code or is that what your using for ARS instead of 9 ? If it's the TAC then he's accessing the trunk directly and you have no way of inserting a 1 in the dial string...If he uses ARS then it's a peace of cake.....
In your route pattern under the column "insert digits" put a 1..that would be in the same row as the trunk group you are using for the calls...i.e: trunk group 5
Should do the trick

...bob...

Thanks Bob they're using 80 dialing out on long distance 9 on local calls both going out on ars
I'll try 1 in the column "insert digits" to see if this works
Thanks