I have a DKT-2010SD phone (doesn't everyone? ). It has the BHEU adapter installed.

I have a fancy new Jabra 9470 Pro headset. I have their Link 14201-20 adapter which is the one they say to use with my phone.

Unfortunately, when I connect everything the way that it is supposed to be connected, I can hear sounds coming out of the handset when talking on the headset. I'm told by the phone tech people we use that this is normal. They tell me that if you use a WIRED headset on my Toshiba model (with the adapter), then sound comes out of the headset and handset at the same time.

This seems very odd to me, and I suspect that there is something wrong with what my phone tech guy is telling me.

I can get around this by using an actual physical lifter provided by Jabra (they sent me one for free because of the handset problem), because for some dumb reason with THAT system the handset connects to the Jabra base, and the Jabra base knows to mute the handset. With the electronic lifter, the handset doesn't connect through the base, and so I get this problem.

Does anyone have any experience with getting the handset to "disengage" or mute when the call is answered using a headset with the BHEU adapter on a DKT 2000 series Toshiba? Any help would be vastly appreciated

You don't say how everything is connected.

Is the Jabra is connected to the BHEU and you hear sounds coming out of the handset?

Nothing of the Jabra is connected to the handset?

I do remebmber that happening with a 3000 series phone some time ago. I know if you pickup the handet you can hear out of bot headset and handset. I wonder if it is related to the lifter picking up the handset, because I have not hear a complaint recently.

I have read that there is soemthing you can cut, at least in the 3000 series phones, when the phone is eqquiped with a BHUE and headset. I have never cut it. Something I don't like about making permanate changes to the phone.

The handset is connected in the usual way (to the handset jack). The headset is connected to the headset jack. I am informed by Jabra and my own phone tech people that I have everything connected correctly.

The problem is that when the headset jack takes the phone "off hook" so that the headset can be used, the handset becomes "off hook" as well, and I end up getting sound coming out of both the headset and the handset. The only way around this that I've been told is to have a headset system whereby the handset isn't connected to the usual handset jack, but instead to a jack on the base of the headset. As I've said, that seems all kinds of wrong to me. Surely a headset jack, when put into operation, should not engage the handset.

Is this just a flaw with the Toshiba phone? I realize that this is a daughter card, and perhaps they couldn't disengage the handset without doing something more significant to the phone (such as cutting a wire, as newtecky mentions).

I guess another option would be to get a new phone that has a properly functioning headset jack. I dont know enough about our system to know which phones would work on it and whether any of them have proper headset jacks.

Open up the phone, look at the PC card near the speaker, you'll see a wire you can cut (actually, I just pop a small screwdriver in there and 'pop' it in half) - this should solve your problem. I beliee it's labeled "HEU".

Ben is correct, you need to cut the strap, it is labeled HHEU and whoever sold you the BHEU or installed the BHEU should have told you to cut the wire or cut the wire themselves.

A small scissors will do it, just make sure the wires don't touch. Don't cut out a big section in case some time you want to remove the BHEU and move it to another phone. You will have to solder the wire back in place to use the phone normally.

Ok, I am glad someone said "Rube Goldberg" before me! Thats just the way it is with phone systems sometimes. But I'm confused about this cutting of the wire. Right now, withOUT the BHEU installed, I can answer call by picking up the handset or by hitting the speaker button. What I'd like is to be able to add a third option, to pick up via the headset, but in doing so I don't want to disable the possibility that an hour from now I'm going to want to use the handset. It sounds like you're saying that once you cut that wire, you can't use the handset? Or no? Please let me know before I do something regrettable! Thanks.

Good gosh no, you turn the amplifier to the OFF position with the ON/OFF switch and the handset will work fine.

Cutting the wire will not affect the normal use of the handset, unless you remove the HHEU card. Then you have to re-solder it.