Hunt Group Looping instead of going to voice mail. - 10/04/12 06:14 PM
I have a very strange problem with a hunt group.
If you call the line any of them in the group, and the call is not answered it will go to VM greeting and when it should beep for a message to be left it doesnt. It transfers the call back to the hunt group. I let it go 3 rounds of looping with out the ability to leave a VM.
settings are as follows.
All 4 numbers in the hunt group have the same mailbox id in them.
SCF is at 1 ( so if no answer or busy go to VM)for all 4 numbers.
Hunt Method is set to circular
no Pilot number, Pilot No. SCFwd is 1 ( no change if I set to 0 from one) Multiple DN hunt is Enabled and DHG Auto Campon is Disabled.
VM box is as follows
Store messaged checked
playdate/time checked
message pending not checked
All main settings check out to be the same for any other station mailbox.
Thanks in advance for any assistance.
If you call the line any of them in the group, and the call is not answered it will go to VM greeting and when it should beep for a message to be left it doesnt. It transfers the call back to the hunt group. I let it go 3 rounds of looping with out the ability to leave a VM.
settings are as follows.
All 4 numbers in the hunt group have the same mailbox id in them.
SCF is at 1 ( so if no answer or busy go to VM)for all 4 numbers.
Hunt Method is set to circular
no Pilot number, Pilot No. SCFwd is 1 ( no change if I set to 0 from one) Multiple DN hunt is Enabled and DHG Auto Campon is Disabled.
VM box is as follows
Store messaged checked
playdate/time checked
message pending not checked
All main settings check out to be the same for any other station mailbox.
Thanks in advance for any assistance.