Our non-profit acquired a Toshiba CTX100 with a Teleco Tis16. We are using CTX WinAdmin to set it up. The Tis Card is showing a green light, however no voicemail is working anywhere. When viewing the card assignments in Winadmin it shows "no card" for that slot. What does it need to be assigned for the Strata to recongnize it? I have checked the setup manual for tis16 and it doesnt talk about it anywhere.

TIS16 is the same voicemail as an ies32 and was told that Teleco makes the ies32, ies16 FOR Toshiba, don't know, was just told that.

Program for an ies32, you should be fine.

a tis has to be put in as a 2wire card sometimes they dont get read even on a new install and youl need admin gm to prog it i dont know if thats a bit of telico software or not but was using it today on a tis also do you need licences for how many ports is it and youl need to make the extensions for the ports

simple

and dont forget to do the v mail data and the 1 next to it in network e manager

think thats enuf to keep you going for the min

simple job ;-)

Thanks for everyones help, Im still having problems. Here is what I have done so far.

I have assigned the TIS 16 card as a RSTU, BSTU or IVP8 in Winadmin card assignment.

In Program 579 Ive changed
01 DN VMID
02 Auto & Access Code Cancel
03, 04, 07 Enabled
10 555
16 555
17 10

In Program 580
01 Select SMDI
02, 04 Enable

Im still getting nothing from the TIS, cant dial into it, program it or nothing. What am I doing wrong?

thanks,
Mike

smdi only works if you got the lead plugged in the front of the tis to the besis (something like that) card on the processor

If it programs like an iES32, then you have to assign the card slot as a BWDKU/iES32 for digital stations.

It needs to be assigned as a analog car and you use hyper terminal to program. It is nothing like the IES32

you can prog all the versions of cards with hyper terminal but its a lot easier to use the admin gm especially if you don't really know what your looking at the only version admin gm wont work on is the new version of the tis that you have to use rj45 cable to connect to

Is there a way to ping the card to ensure I have it as the right assignment? Nothing seems to be working, I can see the light sequence when it boots, but other than that..cant communicate with it.

Alternatively, if there is anyone who could walk me over the phone? I have called around here locally and no one works on these phone systems (small town). Help!

Have you got the lead to connect to the card yet ? and set the com port up ? if you are trying to use a USB dongle throw it in the bin get a PCMCIA or the new mini 1 i used to get a 70% fail rate on connection using the USB if it connected at all

I havent hooked up the lead yet, where is a good source to get a PCMCIA or Mini 1?

It depends what slots you have on your laptop i had a PCMCIA on old laptop but new laptops cheep 1s don't have PCMCIA slots but this new mini card we got ares from pc world here in the UK

I actually have a dedicated PC (Desktop) for the setup. I know it has at least a parallel port on it. Would that still work?

Yes if that's the little 15 pin (i think) d type plug yep just need software set up com port off you go

I'll get a cable, where can I download the software?

have you done the phone system programming for the card yet not just assigned it as a 2w card and all set up for vm with hunt group ie 500 501for how many ports the card has and vm data and ext numbers for the card ie 500 501pilot number ie 555 to dial into it ?

then set the card up for whatever system you have with extn number range thro the handset dialled into the Tis?

this all has to be done even before you try to connect to the card or its pointless even trying to get connected to it with pc