Mailbox chain behavior - 09/02/14 08:19 PM
First, let me explain the desired behavior, and then explain what the current behavior and settings are. This desired behavior was working at one time, but was "broken" when the auto-attendant was disabled hastily after the company was purchased.
This is a CTX670 with iES32 voice mail and PRI. The primary number for the company "555-1234" is being routed to the pilot DN 5000 using the last 4 "1234". When dialing "555-1234", the caller hears the auto-attendant greeting, which is recorded on the default system mailbox, 990. That part currently works. In addition, all telephones have a one-touch button programmed for "5000". When pressed, this button should dial 5000 and simply say "Enter the destination mailbox". Currently, it is only playing the auto-attendant message from mailbox 990.
The pilot DN 5000 is configured as:
01 Alternate Destination-Dialing Digits
Alternate DN-5500 (voice mail hunt group)
02 Voice Mail ID-5000
Mailbox 5000 is currently programmed with all default Chain Applications and Parameters. If I set Chain done or Chain RNA to Application "DIRECTSEND" with no Parameter, I get the message "Enter the destination mailbox" on both calls to 5500 and the main number "555-1234"
Any changes I make to either Chain Done or Chain RNA apply to both calls to 5000 and the main number "555-1234". I cannot figure out how to split this behavior between internal and external calls to 5000.
Any help would be appreciated.
This is a CTX670 with iES32 voice mail and PRI. The primary number for the company "555-1234" is being routed to the pilot DN 5000 using the last 4 "1234". When dialing "555-1234", the caller hears the auto-attendant greeting, which is recorded on the default system mailbox, 990. That part currently works. In addition, all telephones have a one-touch button programmed for "5000". When pressed, this button should dial 5000 and simply say "Enter the destination mailbox". Currently, it is only playing the auto-attendant message from mailbox 990.
The pilot DN 5000 is configured as:
01 Alternate Destination-Dialing Digits
Alternate DN-5500 (voice mail hunt group)
02 Voice Mail ID-5000
Mailbox 5000 is currently programmed with all default Chain Applications and Parameters. If I set Chain done or Chain RNA to Application "DIRECTSEND" with no Parameter, I get the message "Enter the destination mailbox" on both calls to 5500 and the main number "555-1234"
Any changes I make to either Chain Done or Chain RNA apply to both calls to 5000 and the main number "555-1234". I cannot figure out how to split this behavior between internal and external calls to 5000.
Any help would be appreciated.