SV8100
UM8000

I'm working with a client who has night mode going to their night greeting at 5:00 every evening ending at 8:00 AM when it switched to their day greeting. When the night greeting plays there is an option to dial 9, sending the caller to an answering service. The one-key dialing options are the same, all in the opening box. The caller just hears a day greeting or a night greeting. Callers go to the opening box greeting as soon as the call is answered. This is working fine.

They want to add a lunch greeting plays automatically from 1:00PM to 2:00PM.

Sounds simple enough, but for the opening box in the UM 8000 voice mail, I see only a day/night greeting and an alternate greeting which they would have to switch manually by logging into voice mail.

Can anyone tell me how best to do this?

Send the calls in "lunch" mode to a virtual extension that is cfd all to vmail.

Make a mailbox or Tbox with the same menu options as the Opening Box, record your lunch greeting there.

In the mailbox you create make sure to turn transfer options off and set the deafult "after greeting" options to where you want the calls to route if the caller doesn't push any of your options.

D

Doghart hit the nail on the head. That's exactly what I've done in cases like this.

Just make sure you have you schedule set correctly for your Automatic Mode Switching, or enable Manual switching so the receptionist (or whoever) can toggle modes when she goes/comes back from lunch.

Cheers.

Thanks for the info! I got help. I created another mode and set up an answer table. Calls to the main number are now being sent to a newly created transaction box from 1:00 to 2:00PM on weekdays. The transaction box plays the lunch greeting and gives callers an option to dial 9 for the answering service, sending the call off-premise. I copied the appropriate 1-key dialing setting. Had to be careful that schedules in the phone system didn't conflict with schedules in the VM system, since the opening box was left alone.
Cheers to you both for replying!