DX-80 questions about call forwarding and more - 06/07/06 02:18 PM
Hello. Any help anyone could offer would be greatly appreciated. Sorry this is long but I wanted to provide as much details as possible. I own a Comdial DX-80. My office was moved once and I had it moved as well. I am fairly proficient at following instructions but there are a few things that I just can't figure out. First I'll give a background:
There are 5 mailbox extensions. (I use to have 4 employees). Only one is currently being used as I have downsized significantly (to myself, a one man office). Further, there are physically only 3 phone jacks in the office and 3 phones plugged in. I can log into supervisors menu and select Box 800 which allows me to administer routing boxes, mailboxes, etc. My problems in order of importance are:
Problem #1: I would like to have calls transferred to my cell phone occasionally. I press <Feature>, then <2>, then <next>, then <ext> but then it says ECF Unavailable. Page 31 of the user guide advises that in order to set up an external call forward that "this feature must be enabled for your extension in database administration". This is the part I can't figure out how to do.
Problem #2. I would like to reduce the number of rings before the call goes to the auto attendant. When I go into the supervisors menu and select 9 to modify system parameters, then enter my database password, then the parameter 1003 (page 64 of supervisor guide)which supposedly changes the "rings before call is answered during day service hours", it then prompts for the item number. The guide says the item number is the line number. No matter what number I press (it only allows 1 through 32), it says the current setting is "1" not "4". I want to actually reduce it to one or two so people don't have to wait through 4 rings before it goes to an auto attendant when I'm not here.
Problem #3: When a call comes in on the main line, I don't actually hear a ringing. I can see the light illuminate but I don't hear a ring until the caller presses my extension. I would like to hear the phone ring so I can pick it up when I'm here (so they get a live person) so it doesn't go to the auto attendant.
Thanks in advance, hope someone here knows about this stuff!
Rob
There are 5 mailbox extensions. (I use to have 4 employees). Only one is currently being used as I have downsized significantly (to myself, a one man office). Further, there are physically only 3 phone jacks in the office and 3 phones plugged in. I can log into supervisors menu and select Box 800 which allows me to administer routing boxes, mailboxes, etc. My problems in order of importance are:
Problem #1: I would like to have calls transferred to my cell phone occasionally. I press <Feature>, then <2>, then <next>, then <ext> but then it says ECF Unavailable. Page 31 of the user guide advises that in order to set up an external call forward that "this feature must be enabled for your extension in database administration". This is the part I can't figure out how to do.
Problem #2. I would like to reduce the number of rings before the call goes to the auto attendant. When I go into the supervisors menu and select 9 to modify system parameters, then enter my database password, then the parameter 1003 (page 64 of supervisor guide)which supposedly changes the "rings before call is answered during day service hours", it then prompts for the item number. The guide says the item number is the line number. No matter what number I press (it only allows 1 through 32), it says the current setting is "1" not "4". I want to actually reduce it to one or two so people don't have to wait through 4 rings before it goes to an auto attendant when I'm not here.
Problem #3: When a call comes in on the main line, I don't actually hear a ringing. I can see the light illuminate but I don't hear a ring until the caller presses my extension. I would like to hear the phone ring so I can pick it up when I'm here (so they get a live person) so it doesn't go to the auto attendant.
Thanks in advance, hope someone here knows about this stuff!
Rob