Hi all, I have a DCS Compact system that is suppose to be set up for CID but its not working. I have the RAM2 and a MISC 2 card, the system version is 2.6, VMS version 1.3, MMC XXX, XXX, and XXX are all programmed properly, however when a call comes through the display reads"no CID DSP, call for 500". The phone company has verified that caller ID is set up on the line. Am I missing anything? By reading most forums, I realize now that the DCS compact system does not seem to be very good.

EDIT: Please do not post tech level programming in the general forum.

There are two things you can check. Get a single line phone with call display and put it on line 1. Call in, does it work?

If not, call the service provider.

If so, go in to system timers. Look for CID Timer and change it from 5 to 7. I find that usually works for me.

As far as looking for where to change it, it has been a while since I have don it, so I don’t remember for sure where in programming it is but I'm pretty sure it is in system timers.

Thanks for the reply. I tried changing the CID timer to 7 seconds and its still not working. I've already had the phone company out checking the caller ID. It works fine on my fax line which is directly hooked up to the phone company. The other 2 lines that I have go into the DCS box and thats probably where the caller ID signal gets lost. I paid almost $1000 to get the right cards and system version to get caller ID and I still dont have it. Very frustrating...

Why isn't your dealer working on this problem?

Last time I had this problem it was the misc2 card. I could reset the system and it would work for awhile then start flaking out intermittently.

I just had that MISC 2 card installed. It apparently worked on another system before I got it. When I reset the system, is it simply just turning the switch on and off, or should I reset the system through the MMC XXX? Actually, I cant even access XXX for some reason. Will restarting the system through XXX erase all the stored programming?

EDIT: Please do not post tech level programming in the general forum.

Marc, to answer your question. My dealer doesnt know why the CID is not working at this point. He can only help me through phone support and to be honest, I really think he doesnt know why it is not working. Thats why I am trying to get help elsewhere.

Am I reading this correct... your dealer has not been on-site?

I haven’t spent much time on the older systems, but from what I remember… you also need a EXPN-A1 card in the system for the Caller ID to work. This card is required even if your system does not have any expansion cabinets.

Yes, unfortunately my dealer has not been on site. He's about 800 miles away. Is the EXPN-A1 the expansion board? I have a SVMI-4E card in the EXP 1 slot and EXP2 and EXP 3 are empty. It also has a 4COP and 2SLI card. I have a feeling its just missing something in the system. Thanks for your help.

I would suggest contacting a dealer in your area. As far as the EXPN-A1 card, I was wrong because that is for a different product line.

Sending PM

OK so three questions then a statement if you don't mind.

First. What eproms are in the system and do they say 2.6 CID? if not then you still don't have it.

Second. Do the trunks go red before the first ring?

Third. When you set up the trunks for CID and the Stations to allow CID did you alter any other timers? The display timer should be default. The CID receive timer I always set to 6.

Following comments can be taken as you wish. The DSC and the DCS Compact are bullet proof. I have never in all my installs had an issue other than a card failure from time to time. ALL systems have issues maybe not the same issues as yours but none the less issues. So to say the system is not very good. Is probably not the best way to receive the knowledge you are seeking from Samsung techs.

Also, try increasing the CID timer again, I have found in bad areas I need to increase it more. It’s worth a shot.

I should clarify, it is the CID MSG RECEIVE that should be changed. Valid between 1-25.

What are eproms and how do I view them? I will have to see if the trunks go red first before they ring, I assume its some kind of data burst that precedes a phone call (at least that is what I was told). The only other timer I altered was the MMC lock out programming time.

If the phones are working you have the right eproms. The MISC2 only works with the CID eproms. The non-CID eproms only work with the MISC1.

You need to give us your location so we can help you find a dealer close to you.

As Waine stated this is a very solid system and I never have CID problems with the compact.

Reset it using the switch. Make sure that little switch on the inside is on first. That's the battery switch for the memory. I still bet misc2 card. You should even make sure it's seated good while you have the power turned off. Oh if you extended your prog lock out time....If you get into programming on one phone, then try it at another phone before the timer expiers, it should tell you the other phone is in prog mode still. You would have to go back and disable it. Just incase that's what happenned.

Ok, I did verify that the EPROMS do have CID, 2.6 printed on them. There are no red lights that flash before the phone rings to indicate any caller ID on the trunks (I'm looking at the "Line 1" button). I've already changed the CID timers to 6 and 7, 6 being CID display time and 7 being CID MSG Receive. My fax line that bypasses the DCS compact receives Caller ID without any problems. I suppose the MISC2 card could be the problem but that was suppose to have been verified in a working system prior to me receiving it. Any other suggestions?

After reading the post, what stands out it appears that the misc2 card is not receiving the BURST of caller Id info from the first ring. When having problems with hardware always go onto programming and make sure the compact recognizes the Misc2 card.
Sometimes in resetting boards the compact forgets.

Also if all your programming , proper Ram/ caller ID
software etc,is correct try going back and make ALL the trunks normal again, then reprogram them ALL for Caller ID. I am assuming you have already checked with your butt/test set and heard the BURST of caller ID info.

If some of this does not make any sense I agree with Marc and find a CERTIFIED Samsung dealer in your area to come out and help you. Good luck !!!

Thanks for the reply. How do I verify that the system is recognizing the Misc2 card? The burst for caller ID was verified by the phone company so I know thats ok.
The local dealer in my area is kind of shady, he installed the system about 4 years ago and when we had some issues with it, he wanted to charge astronomical fees to fix it. I asked if there was any warranty as it had been less than a year and he replied that there was no warranty on used systems. He failed to let us know that the system was used when he installed it. After that, I thought it best to part our ways.

Whazzup, please understand this forum is for help with user/admin. type questions and features. It is not intended to replace a certified dealer and instruct you at a technician level. If you give us your location we can help you find a different dealer.