Is there a way to reset passwords in web management for phone system and voice mail to default, without defaulting the whole system? (Previously employed a rogue tech who set his own passwords.) Likewise, other than the TUI, is there another way in to do a back up of everything?

Not via the web interface, you can reset them via the keyset

Nameless, How do you reset the "admin" password back to the default without defaulting the whole system (keeping the configuration of the phone system untouched)? I see that it is done via the keyset. I have the Jan, 2009 OfficeServ 7100 Technical manual, plus a MP10a processor @ version 4.30. It states that I can default the system by pressing and holding the Reset switch for 7-10 seconds during boot up sequence or live system operation, or I can go to MMC811 MEMORY CLEAR. Will either of these processes accomplish what I want in resetting the Web Admin password back to the default and keep all my phone system configurations intact? Thanks for any insight that your willing to provide.

You will need to contact a dealer in your area to have them come out and do this.

How do you reset the "admin" password back to the default?
I don't even care if settings go lost. I have held "RST" button on MP10a, but it doesen't do anything (tryed pressing it for 1sec, 20sec, 30sec etc).
I'm running Officeserv 7100 with "Web Management V4.12e 2009.10.29"

I bought the system from auction and someone has changed the password. MP10a doesent have S1 RST switch like MP10 has (Memory Backup Switch (S1))

Local Samsung support doesen't know anything about this system, neither do official Samsung workshops.

You can try removing the media card from the system. Deleting the os7100 folder.
Then hold down the reset switch for 10sec.
This will make sure the system doesn't auto restore any saved programming

Doesen't help.
System created new "os7100" folder, but it is empty now. Before deleting it had 2726 files in it.
All the settings are still same - custom IP + old custom password

Please even "scrambled" don't post passwords in the open forum

If you like to keep the system database, you need to contact Samsung tech support.
To save you time,
1- you need a letter from your customer requesting this.
2- Need a letter from your company providing the info regarding the tech that will be preforming this
send both to Samsung once its approved you call tech support from the site and they tell you how. I had to do this last month. seemed very easy but i think its diff for every site. I remember the support person asking me about the time and date on display. then had me entering some numbers on the set.

You could also do a software upgrade.
This will wipe the database (except the ip address)

If you don't care about the system database currently on there, then do as nameless says. Grab the SD file and load the current OS 4.9x files on it and reboot the system. It will default it and you will have the latest software plus a clean upload. Also, you can default it, by rebooting and waiting a few minutes (normally once the unicard lights normalize), then holding in the reset button and counting to 20. This will default everything except for the IP on the system.

Thanks for the info.
I see Samsung has closed its OfficeServ section @ https://www.samsungbusiness.com/business/pages/content/officeserv2.aspx is there any better site available?

Is the update freely available or only for certified techs? I see this is pretty complicated system and everything is done by techs not end users..

Also when I connect "OfficeServ installation tool" to my Officeservs' IP, then it instantly asks for password so I can't update it.

I have successfully resetted password on the Officeserv 7100 system, but sadly only way to do it is only how Samsung Expert TeddyB tells you.

For all future enthusiast:
Resetting system, neither switching to new OS files on Memory Card will reset the admin password, it will just update OS and password will remain the same. Former owner has probably changed the password to something sicko (like %%!IAmC00l0P_666) because OfficeServ Device Manager requires it to be changed first thing when you log in.

For all future owners of this cheap system:
It is too complicated for easy small-scale usage. Don't buy it from an auction for 150$ with 8 phones and all modules (like 2BRM/4DLM/4SLM) fitted. You expect something easy for money like this (150$), but this 2006 year 10000$ system is not it.

So in other words you would prefer something where changing the main admin password was easy as can be.Sorry but this is a business world product and if I was buying one I would prefer that not everyone off the internet could spend 2 minutes learning how to hack my system.

I have to agree with PVJ. The phone business is a very competitive market when it comes to service and maintaining. If we do not customize passwords for our sake of business, then we can lose the business to someone else.

As for the password resets, if you do the defaulting correctly and/or upgrade the phone system's software, yes the passwords will default. Have done this myself plenty of times. The IP address doesn't change but everything else does.

If you think that the officeserv is a cheap or not business enough system, then I don't know what to tell you. Honestly it's one of the better and easier ones to work with in my opinion.

Not to mention he got a 7100 with an MP10a and 8 phones for $150. Pretty good deal if you ask me.

Exceptional deal!

Personally, I change them because it's good security practice not to leave electronic equipment passwords as default.