One -way speech after transfer to ITP phones - 02/09/16 04:54 PM
Hi (experienced) Samsung engineers of the World
A difficult problem that is causing me grief now.
That is: one-way speech after a call is tansferred to them through the system. (An old 7200 MCP)
Samsung OS7200, v2.69 using ITP handsets on remote sites.
All works ok apart from one site.
It has 4 phones
One phone works perfectly and 3 others have the problem.
I have discounted anything to do with their network.
Basically, they have disabled their firewalls and of the 4 x IP phones at this site, one works perfectly well. You can give that phone any number or port and it will work.
The other three will still fail (One-way speech after a call is transferred to them).
The worker is a 7-button (V03.37)
The 3 failing ones are: 1 x 7B V03.21
2 x 14B, both V03.30
Three other sites have phones that work fine and a lot of them are on software levels below 3.37
So the site only allows one phone to work, and even if you unplug that one, you still get the same fault with any of the other ones.
I have no spare handsets to test.
Anyone got any clues before I commit to replacement or difficult upgrade procedure?
Best wishes and thanks in advance to any repliers.
A difficult problem that is causing me grief now.
That is: one-way speech after a call is tansferred to them through the system. (An old 7200 MCP)
Samsung OS7200, v2.69 using ITP handsets on remote sites.
All works ok apart from one site.
It has 4 phones
One phone works perfectly and 3 others have the problem.
I have discounted anything to do with their network.
Basically, they have disabled their firewalls and of the 4 x IP phones at this site, one works perfectly well. You can give that phone any number or port and it will work.
The other three will still fail (One-way speech after a call is transferred to them).
The worker is a 7-button (V03.37)
The 3 failing ones are: 1 x 7B V03.21
2 x 14B, both V03.30
Three other sites have phones that work fine and a lot of them are on software levels below 3.37
So the site only allows one phone to work, and even if you unplug that one, you still get the same fault with any of the other ones.
I have no spare handsets to test.
Anyone got any clues before I commit to replacement or difficult upgrade procedure?
Best wishes and thanks in advance to any repliers.