Call not connecting to extension on first attempt to answer - 10/27/16 06:03 PM
I have an unusual issue that I'm hoping someone can shed some light on. We have a customer running an OS 7200 with analog trunks and IP phones. A couple of weeks ago, the receptionist started complaining that she was having trouble answering calls.
What happens is that a new call will come in and ring to a station group that includes her extension and one other (the other extension is normally unoccupied). When she tries to answer, the ringing stops, but she can't hear anything. She will hang up and, a few seconds later, the phone will start ringing again. She picks it up and is able to answer the original caller. The person calling in is unaware of any of this. They just hear normal ringing until the call is successfully answered.
This seems to be happening on maybe 10 to 20 percent of the inbound calls. Most of them work fine. Any thoughts?
What happens is that a new call will come in and ring to a station group that includes her extension and one other (the other extension is normally unoccupied). When she tries to answer, the ringing stops, but she can't hear anything. She will hang up and, a few seconds later, the phone will start ringing again. She picks it up and is able to answer the original caller. The person calling in is unaware of any of this. They just hear normal ringing until the call is successfully answered.
This seems to be happening on maybe 10 to 20 percent of the inbound calls. Most of them work fine. Any thoughts?