ESI IVX E-Class Gen II auto/day/night issue - 03/25/09 01:34 PM
I'm an end user with very little experience with this system, so keep in mind if I'm not explaining this correctly.
This system has a day/night setting that is programmed to automatically set to "day" when our office opens and to "night" at close. This has worked without issue since the system was installed 6 or more years ago.
Today, the system stopped receiving calls. Outgoing worked fine, but we could not receive calls. This has happened before and usually a simple power cycle takes care of the issue. I did this and waited for it to cycle completely (takes 5-10 minutes for the phones to get their display back...how I know it's finished) and I noticed that the date and time had been reset...usually it gets this data back after a power cycle.
I reset the date and time and tested the phone with the system set to "auto" and the call went directly to the auto attendant (should have rang in the office).
I've checked the programming and the auto/day/night settings seem to be correct (I'm using the ESI program to check this via laptop)...it's set to change to day at 9am and night at 5:30pm, but auto routes directly to the attendant. Setting the system manually to day or night works as it should, but auto is not working now.
Any settings in the program I should check before having our installer look at it?
This system has a day/night setting that is programmed to automatically set to "day" when our office opens and to "night" at close. This has worked without issue since the system was installed 6 or more years ago.
Today, the system stopped receiving calls. Outgoing worked fine, but we could not receive calls. This has happened before and usually a simple power cycle takes care of the issue. I did this and waited for it to cycle completely (takes 5-10 minutes for the phones to get their display back...how I know it's finished) and I noticed that the date and time had been reset...usually it gets this data back after a power cycle.
I reset the date and time and tested the phone with the system set to "auto" and the call went directly to the auto attendant (should have rang in the office).
I've checked the programming and the auto/day/night settings seem to be correct (I'm using the ESI program to check this via laptop)...it's set to change to day at 9am and night at 5:30pm, but auto routes directly to the attendant. Setting the system manually to day or night works as it should, but auto is not working now.
Any settings in the program I should check before having our installer look at it?