Phone going into Message Mode by itself - Sundance Business VOIP Telephone Help

I have a customer who has an IDS 228 and one extension that goes into the 'Message Mode' by itself.
The phone is a Model 32 and if they press the '*' key it goes back out of Message Mode.
I've moved the extension to a different port and the customer replaced the phone.
Any ideas ??

So, music on hold is activating... The * key normally toggles it on and off. Most often the culprit is someone simply hitting the * key by accident...If this were my customer I'd ask them to simply turn it off when it "automatically" activates.
Mike

No, The display indicates the phone is in "Message Mode'. I know that the * key toggles BGM off & on.

I suspect either a bad phone, line cord or cable issue. I would start there. If cords look good connections look good swap the phone with a like phone if problem follows replace the phone if it stays on the same ext it could be the port you could move the ext in the F-screen and move the cross connect to keep it the same ext number. If all the above fail roll card wit a like card if you have another in the system and see if that port on the moved card start having the same issue if so it's the card.

Terry, reverse pair 1.

Tyler

The customer already tried a different phone and I moved it to a different port, different card in the cabinet.
I'll keep plugging away at it!!

Terry you may have to change Ext. # Ihad same touble many years ago. On a Ids 42.
Juno

One other think check prm. keys change phone type and see if msg. key is pgm on a unused button.
Juno

Terry, Did you ever see an IDS phone running on 3 Wires? I know what you are thinking, it takes 2 Pairs, You couldn't wire one from the get-go on 3 Wires and make it work. But, I'm betting on a Cabling Issue. unplug the phone, pull the bridge clips, short each pair on the cable side at the MDF, and measure for an Open Pair at the Jack end.

My 2 cents.