crossed lines? - 03/22/09 12:22 PM
Hey guys. I was dispatched on a service call to a bank recenty that the customer states that the police department is receiving calls from the bank. The customer gives me the number that the police say that is calling them. It's the cash advance line for credit cards. Sometimes the cash advance line is shared with the alarm panel. The customer suspected this to be the case so he asked me to check and if possible move the cash advance line to a unused line if possible, than we could look into bad alarm dialer etc. Well the alarm panel and cash advance lines are not together. They are indeed on seperate dedicated pots lines. I also noticed there is a number coming into the branch not being used at all that the branch doesn't own. When I dial this number with my buttset a fax machine answers the line. There was also bad static on the lines. So I assumed that possibly there is some crossed lines outside the bank and advised for them to have AT&T come out and take a look outside. I never heard back from the customer. Was my assumption possibly the correct one? Does this happen on occasion to any of you guys?