I've been trying for over two months trying to get the telco to update the E911 reporting address on a circuit. When I moved them from an ILEC to CLEC two years ago, it took two months for them to finally get it updated (and for the longest time a test call reported simply blank information to the operator.)

When they moved buildings in November, it took the telco a month to install a new circuit (even though they had three months notice) yet still had the old address (9 miles away) on the new circuit.

I'm tired of waiting on Frontier because they're too stupid to figure this out apparently. I have a large email paper trail showing the correspondence on this.

What government agency should I be contacting to light a fire under Frontier? They do not seem to care and the account rep is as useful as a beach ball in Antarctica.

Cheers!

Moving topic to the Telecom Service and Providers forum.

Is Frontier acting as the ILEC or the CLEC?

CLEC

Is Frontier the company providing the final last mile connection to the Public Service Answering Point? THAT's who is responsible for having the correct information. It may not be Frontier's problem. Consider- if Frontier is the PRI provider, you know doggone well they'll have the right addresses because they'll want the bill going to the right place. Just sayin'....

As a test, place a call to another KNOWN Frontier customer to verify CID info being sent. If it's wrong within Frontier's network, you have a grip with Frontier. If it's right, you'll have to find another culprit.

Frontier is providing the last mile (we're talking deep in southern West Virginia where 3Mbps DSL is considered "high speed").

This is just an E911 issue. Outbound CID and name shows properly regardless of provider. E911 does report the correct CID just the wrong address.

Frontier doesn't seem to care. I've filed tickets using the NOC help desk number, they get closed as it being "fixed" even though it's not. The account rep and their service rep are absolutely useless (heck the account rep refuses to return emails)

The Ohio PUC would be the best place to start.

Click Here

Rcaman

The customer is actually in WV so I filed a formal complaint with the WV PSC. I was hoping there would be an alternative to that but I feel I've exhausted all of my resources.

Thanks for the information guys.

I guess that's when one can appreciate telephone systems like ESI and others that can outpulse a different number for 911 than the standard station LDN.

Rcaman

No problem on the number, the center sees it fine. The address that pops up on their system and mapping is the old address 10 miles away that Failtier cannot seem to get updated.