I wonder how long they will keep their support open. Some of the new systems we recently sold have 5 year software support.
They can keep it open for as long as they like but I can only imagine the quality of the support will rapidly degrade as the experienced engineers move on to other jobs.
For certain, they are not going to invest anything into bug fixes, security patches, or product improvement.
Would they not likely just contract support out to the low bidder?
For certain, they are not going to invest anything into bug fixes, security patches, or product improvement.
Which is a big deal for some customers
Great opportunity to go after the installed base.
I guess this doesn't help !https://www.cnbc.com/2017/02/14/delays-confusion-as-toshiba-reports-63-billion-nuclear-hit-and-slides-to-loss.html
Another one bites the dust
I don't know
My buddies the big Toshiba dealer put out an e-mail saying Toshiba will support them long haul. Their back up offerings are Panasonic and Nec. Personally I'm not a fan of systems that in the past could be had over the counter in any supply house.
But John aren't you a Samsung Dealer?
They only sell thru distribution. They saw it years ago.
Look how many people they let go since thy did it.
Accounting
Customer Service
Tech Support
Toshiba was so heavy with support it was great, but not profitable.
They also put together an FAQ for Toshiba customers and dealers:
https://www.mitel.com/toshiba