8602 softphone not recognizing audio source - 12/29/10 12:07 PM
I installed the Inter-Tel 8602 software on my home PC running Windows 7 Ultimate 64 bit. The softphone GUI and Core is version 1.0.0.19, the GIPS is 1.1.8.
The home PC is a Gateway SX-2800 with a Realtek high definition audio driver built into the motherboard. I do not have a separate sound card.
As soon as I fire up the software, I get a message that there are no suitable audio devices on this computer.
I am using a USB Microsoft Lifechat LX-3000 that works just fine with my Vonage Companion and any other application requiring a headset, like Dragon Naturally Speaking. I tried another off brand USB headset, and got the same message.
I thought maybe my software was too old, so I opened a ticket with Mitel to have a technician call me. He called after a week, and when I asked about it maybe being a software issue, he said he had to check and call me back. That was a week ago, he has not called back.
Any ideas on what I am doing wrong, or need to change?
-Mike
The home PC is a Gateway SX-2800 with a Realtek high definition audio driver built into the motherboard. I do not have a separate sound card.
As soon as I fire up the software, I get a message that there are no suitable audio devices on this computer.
I am using a USB Microsoft Lifechat LX-3000 that works just fine with my Vonage Companion and any other application requiring a headset, like Dragon Naturally Speaking. I tried another off brand USB headset, and got the same message.
I thought maybe my software was too old, so I opened a ticket with Mitel to have a technician call me. He called after a week, and when I asked about it maybe being a software issue, he said he had to check and call me back. That was a week ago, he has not called back.
Any ideas on what I am doing wrong, or need to change?
-Mike