Avaya IP 500 with 9608 IP phones - 10/26/13 06:22 PM
I have a customer who has transmission problems at the distant end of a T1 that has voice and data traffic over it--They have an Avaya IP 500 and three 9608 IP sets--
There is an adtran in the circuit and a fortinet fire wall-then it is connected to a Cisco 208 SG switch to thr IP office--
They are having what they call waterfall noise or swishing sounds and also muffled transmission-
Various times during the day it gets worse--
My thoughts are they should have a Router that provides QoS that will prioritize voice and data --
Any help out there--I am not sure what the Fortinet can do if anyone might be familiar with that--I am going there on Monday and check the IP office settings - The IP is at the distant end 250 miles away and I will only have access to that over a tunnel
There is an adtran in the circuit and a fortinet fire wall-then it is connected to a Cisco 208 SG switch to thr IP office--
They are having what they call waterfall noise or swishing sounds and also muffled transmission-
Various times during the day it gets worse--
My thoughts are they should have a Router that provides QoS that will prioritize voice and data --
Any help out there--I am not sure what the Fortinet can do if anyone might be familiar with that--I am going there on Monday and check the IP office settings - The IP is at the distant end 250 miles away and I will only have access to that over a tunnel